Technical Lead-Valve Condition Monitoring Service

We are seeking a highly skilled and motivated Technical Lead to oversee the implementation phase, support activities, and continuous improvement of our Valve Condition Monitoring (VCM) data collection models. This strategic global and hands-on role is responsible for supporting global teams, sustaining existing service contracts, and leading the development and deployment of secure data collection solutions. This role is critical to ensuring the successful implementation and long-term reliability of VCM services across diverse industrial environments.In This Role, Your Responsibilities Will Be:

1. Technical Support for Global Opportunities

• Serve as the technical authority for VCM technologies to provide expert technical guidance to world area teams pursuing new VCM opportunities.
• Assist in solution design, proposal development, and customer presentations to ensure alignment with service capabilities and customer needs.
• Act as a technical liaison between regional teams and central engineering, software development, and support resources.
• Ensure compliance with industry standards and internal quality protocols during service implementation.

2. Service Sustainment & Troubleshooting

• Act as the primary technical contact for world area VCM teams, providing expert guidance, troubleshooting, and resolution of VCM-related issues.
• Diagnose and resolve technical issues affecting existing VCM contracts to maintain service continuity and performance.
• Lead root cause analysis and corrective actions for system failures, data collection anomalies, or connectivity issues.
• Collaborate with field service and support teams across various Emerson groups to ensure timely resolution and customer satisfaction.
• Conduct training sessions and workshops for world area VCM teams on systems configurations and maintenance best practices.
• Translate complex technical findings into actionable insights for world area VCM teams, enhancing operational excellence.
• Develop and maintain documentation, including service manuals, troubleshooting guides, and FAQs.
• Identify recurring issues and lead root cause analysis efforts to implement long-term solutions.

3. Development & Deployment of Online Data Collection Solutions

• Lead the review, design, and implementation of secure online data collection models using Purdue Enterprise Reference Architecture (PERA) and Data Diode solutions for Industrial Control Systems.
• Work closely with cybersecurity, IT, and engineering teams to ensure compliance with data protection standards and operational integrity.
• Drive innovation in remote monitoring capabilities to enhance service scalability and responsiveness.

4. Ownership of VCM Implementation Process

• Define, document, and continuously improve the end-to-end VCM implementation process.
• Ensure consistent execution across projects, including planning, installation, commissioning, and validation.
• Develop and/or recommend tools, training materials, process guides, and best practices to support global deployment teams.

Who You Are:

• Customer obsession & ownership bias—proactively drives closure on escalations.
• Structured problem-solving—data-driven, clear baselines and verification steps.
• Influence without authority—coordinates world area teams, vendors, and central engineering.
• Clarity in communication—simplifies complex technical topics for execs and technicians.
• Continuous improvement mindset—detects patterns, codifies fixes, and scales standards.

For This Role, You Will Need:

• Education:Bachelor’s degree in Electrical, Mechanical, Controls/Instrumentation, Computer/Electrical Engineering, or related field; or equivalent practical experience.
• Experience:5 years inindustrial automation/OTorasset management/condition monitoring, including commissioning, support, and troubleshooting of instrumentation or control systems inprocess industries.
• Instrumentation:Hands-on withcontrol valves, positioners/digital valve controllers, instrumentation protocols (HART/FOUNDATION Fieldbus/Modbus).
• Good understanding ofpredictive maintenanceand valve diagnostics technologies.
• Familiarity with industrial plants architectures, control systems, asset management platforms, and IIoT technologies.
• OT Networking & ICS Security:Experience with secure data architectures, includingPurdue Model zones/levels,firewalls/jump servers, secure remote access,data diodes/unidirectional gateways, and segmented architectures in plant environments.
• Troubleshooting & Sustainment:Proven experience in customer-facing technical role, root cause analysis (RCA)process, diagnosinganomalies,connectivity issues, andsystem failuresacross field devices and control network.
• Cross‑functional leadership:Experience acting as atechnical authority/liaisonacross regional teams, central engineering, and customer stakeholders; able to run workshops anddeliver training.
• Analytical thinker with excellent project management and prioritization skills; well-organized and detail oriented.
• Excels at self-managing workload and executing multiple concurrent projects to meet deadlines.
• Strong communication, presentation, and interpersonal skills, with ability to lead colleagues by influence (often virtually), and comfortably engage with customers at decision-making levels.
• Ability to effectively interact with all levels of the organization to meet milestones.
• Documentation & Process:Able todefine, document, and continuously improveimplementation processes, createservice manuals & troubleshooting guides, and maintain high-quality knowledge base content.

Preferred Qualifications That Set You Apart:

• Instrumentation:Experience with Emerson DVCs, ValveLink software, Asset Management Systems, smart instrumentation; calibration and loop checks.
• Cybersecurity:Familiarity withIEC/ISA 62443standard andNIST SP 800‑82guide.
• End-to-end solution implementations:Designed and deployed secure architectures fromfield device/positioner → control network → historian/cloud → analytics.
• Cyber-OT collaboration:Worked withcybersecurity/IT/engineeringto meetpolicy/standard requirements, including segmentation, hardening, logging, and remote access governance; successfully integrateddata diodeswithout impacting operations.

Our Culture & Commitment to You:

• At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.​
• ​We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.​

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