Lead Service Engineer

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to “co-innovate tomorrow”.We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purpose:-

Play a lead role in managing and delivery services as per customer &/or contractual requirements, while living on Yokogawa reputation and to meet Accelerated Growth target.

Key Responsibilities & Accountabilities

• Deliver Yokogawa Technical Support Department (TSD) commitments to our customers.
• Enhance customer satisfaction by ensuring process up-time and system performance as per contractual agreement with the customer, as per assignment.
• Participate in add-on / expansion service projects (Non POC) during Engineering phase, Factory Acceptance Test (FAT), Site Acceptance Test (SAT) and commissioning phases as required.
• Need to carry out Preventive and corrective maintenance of the Yokogawa’s portfolio of products, carry out Hardware and software upgrades.
• Actively participate in Yokogawa TSD/RSC growth plans and identify opportunities to provide additional services in the installed base.
• Depending on business requirement, role can be on-shore or off-shore, short duration or long duration (e.g. resident site support engineer) and provide overall on-site leadership.
• 24 x 7 on call emergency support, as per assignment.
• Directs the activities of other on-site Yokogawa personnel in the resolution of system problems and/or the startup and commissioning efforts.
• Submits weekly reports to Service management per need, e.g. regarding startup efforts, punch list items, assistance required from management and/or the resolution of system level problems.
• Provides a high order of troubleshooting and consultation support to field personnel on complex systems problems within his or her field of specialization.
• Provides Sales Representatives with client information regarding the sale of future Yokogawa solutions.
• Work to support business plan of TSD to meet Accelerated Growth (AG) targets.
• Support any and all the Service dept. activities as assigned by Department Management &/or Reporting Manager.

Qualification and Experience

• Preferably Graduate Degree in Engineering – in Field of Control Systems / Instrumentation / Electrical / Electronics .
• Minimum 12+ years experience in the Maintenance/Startup of Control System / Experience in DCS/ESD/SCADA systems, particularly in Oil/Gas and Petrochemicals as well as filed instruments.
• Experience working with OEM will be added advantage.

Competencies & Skills

Essential

• High on commitment & ownership of assigned tasks with Pro Active approach, Speed & Quality of work
• Good customer handling capabilities
• Team Player who brings positive energy, enthusiasm and passion to excel.
• Should be self-initiator to learn new things and creative in problem solving approach.
• Control system and maintenance concepts.
• Maintenance and safety standards.
• Very good at with communication (good written and verbal skills) + Good listener too.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusiveculture. Wewill actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomicstatus. Wewill not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa
about our Employee Referral process!