Application Consultant – Fiix Software

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility – our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Rockwell Automation acquired Fiix in December 2020. Our relationship with Rockwell gives us access to more resources, connections and expertise in the industrial automation space while maintaining our individuality and creative freedom as a high-growth SaaS company. This acquisition allows Fiix to offer our employees the best of both worlds.

As an Application consultant, you will provide operational and process-related expertise and support in key product-focused areas – ERP integrations, data migration, API integration support, amongst other technical business requirements.

You will report to the Manager – Integrations and work from Toronto, Canada

KEY RESPONSIBILITIES:

• Schedule and execute SSO implementation for enterprise clients.
• Be an escalation point for any technical issues that may arise within these key areas.
• Assist clients with end-to-end system testing and troubleshooting relating to key focus areas.
• Develop and maintain knowledge documents for key focus areas.
• Work on special projects to help increase efficiencies across technical implementations.
• Work in conjunction with / mentor our junior team members with configuration, conversion, and process work.
• Help plan and manage the delivery of detailed system requirements and technical and functional specifications that align to existing standards and frameworks.
• Contribute to project management activities and presales efforts such as: scoping and estimating project efforts, reviewing legacy data, scoping out data migration into FIIX, and documenting in a statement of work, identifying risks and recommending mitigation measures, communicating activity status, as well as escalating and communicating issues.
• Ensure that Project documentation is captured, maintained, available to, and understood by business and/or IT partners.
• Understand business data, data mapping, data manipulation, data conversion, and operational data models.
• Perform data conversions and loads into FIIX.

THE ESSENTIALS- YOU WILL HAVE

• Bachelor’s Degree in relevant field.
• Legal authorization to work in the Canada is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

THE PREFERRED- YOU MAY ALSO HAVE

• This role requires a minimum of 3 years experience.
• Experience in software implementation or support; experience with SaaS, Maintenance or ERP software is strongly preferred.
• Proven customer-facing skills and project management skills.
• Intermediate knowledge of database systems and administration.
• Demonstrated analytical problem-solving acumen, including the ability to figure out how things should work, and to identify patterns and trends

WHAT WE OFFER:

• Health Insurance including Medical and Dental
• Health Care Spending Account (HCSA – dependent on the plan chosen)
• Employee Assistance Program (EAP)
• Retirement plans
• Paid Time off
• Volunteering Time off
• Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
• Employer Paid DC Pension
• Maternity and Parental Leave Top-Up
• Fitness Reimbursement Program
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

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We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (519) 618-4899.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.