Senior Service Engineer (DeltaV / AMS)

Senior Service Engineer (DeltaV / AMS)

At Emerson, we pride ourselves on delivering world-class solutions that empower our clients to operate at their best. Our dedication to excellence and innovation sets us apart in the industry, making this an outstanding opportunity for ambitious professionals.

You will be a focal point for customer technical support, including service contracts, projects, and technical solutions. You will advise customers on preventative maintenance and configuration adjustments to improve product performance and customer happiness!

In This Role, Your Responsibilities Will Be:

• Providing recommendations to the customer on product or solutions, improvements, and system health checks
• Performing and leading service projects and taking ownership of customer coordination
• Providing resolution of major technical issues and resolving customer disruptions
• Performing on-site services such as modification works (eMOCs), fixing, support emergency on-call, site evaluation services, and basic to guide cybersecurity assessment
• Managing a team of service engineers as required and leading assigned installed-base maintenance executions
• Recognizing and accepting HSE roles & responsibilities as defined in Emerson’s company policy and procedures
• Ensuring the completion of assigned technical training and safety training for personal development on a priority basis to secure professional to guide certifications
• Staying updated with the latest updates, KBAs, and new features in DeltaV control system and cybersecurity products
• Collaborating with Emerson GSC and product engineering to provide technical expertise for products and support customers in diagnostics and solving difficult technical issues.
• Proactively identifying service/product opportunities and serving as sales ambassador on site, communicating sales leads to the sales team
• Performing and leading projects, taking ownership of lead client support activities such as site survey, feed study, site installation, start-up and commissioning services, and customer training
• Developing various design documentation including system architecture, functional design specifications, software design specifications, and method statements, in accordance with project requirements
• Aligning with all Emerson requirements for business processes including timesheets, site visit reports, method statements, job safety analysis, incident reporting, and all other documentation in line with Emerson’s internal procedures

Who You Are:

• You build and provide solutions that meet the needs of our customers.
• You persist in accomplishing objectives despite obstacles and setbacks.
• You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels.
• You achieve gained trust and support of others.

For This Role, You Will Need:

• Engineering education (including control engineering, computer engineering, instrumentation, or electronics, electrical, etc.) from an accredited university or college
• Validated experience in crafting and implementing control systems installation with Emerson’s DeltaV system or equivalent experience
• Knowledgeable in programming languages is a plus (Visual Basic, C++, Java, etc.)
• Willingness to travel 25-40% (International)

Preferred Qualifications That Set You Apart:

• Proven track record in DeltaV DCS / SIS installation and DeltaV cybersecurity implementation both onshore/offshore O&G
• In-depth knowledge and experience of automation and control systems in process industries, with validated years of hands-on experience in Emerson-related products
• Experience in cybersecurity implementation in industrial control systems (McAfee AV, Whitelisting, SIEM/NSM)
• Knowledgeable in information and operational technology (IT/OT) with certified networking skills (switches/routers), firewalls, and wireless technology
• Holds T-BOSIET or HUET certificate and/or must be able to pass the offshore training and offshore medical requirements
• Enrolled on the register of engineers in the State of Qatar or chartered engineer

Our offer to you!

At our company, we value the well-being of our employees. That’s why we offer a range of flexible and competitive benefit plans to meet your physical, mental, financial, and social needs. You’ll have access to various medical insurance plans, an Employee Assistance Program, tuition reimbursement, employee resource groups, and recognition opportunities. Additionally, we prioritize work-life balance and provide flexible time off plans, including paid parental leave, vacation, and holiday leave.

At Emerson, we value and respect every employee’s experiences and perspectives. We believe that a diverse and inclusive work environment fosters innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.

Adhere to Health, Safety & Environment policies as laid by the organization.