Service Technician

As a Repair Service Technician I, you will be responsible for diagnosing, troubleshooting, and repairing mechanical, electrical and plumbing tools. The ideal candidate will have previous experience repairing hydraulic, mechanical, and electrical devices and possess strong critical thinking abilities. You should also possess excellent communication skills and the ability to work well within a team. This position offers a progressive pay scale, allowing for advancement based on performance and expertise.

This position reports to the Supervisor of the Factory Service Center. This position interfaces primarily with, but not limited to Technical Support, Product management, Engineering, Territory Managers, and Quality Department within areas of responsibility, authorized service centers, distributors, and end-users. This position must display professionalism and enthusiasm in representing Professional Tools. Must have the interpersonal skills to work effectively with Sales, Marketing, Distribution, Manufacturing, and other departments within the company along with distributors and end-users.

In this Role, Your Responsibilities Will Be:

• Diagnose and troubleshoot mechanical, electronic, and hydraulic issues on a variety of mechanical, electrical, and plumbing tools.
• Carry out repairs following established procedures and guidelines.
• Collaborate effectively with other team members to ensure efficient repair processes and timelines.
• Provide exceptional customer service by addressing inquiries and updating customers on repair progress.
• Mentor and provide guidance to entry-level technicians.
• Demonstrated ability to use a computer.
• Other duties as assigned.
• Soft Skills Required:
• Strong critical thinking and problem-solving abilities to diagnose and resolve complex technical issues.
• Excellent communication skills to interact with team members and provide updates to customers.
• Ability to work well in a team environment, assisting entry-level technicians and collaborating with more experienced technicians.

Who You Are:

You build the customer relationships. You balance planning with actions. You define issues and can map out a process. You solicit both input and discussion. You take positive action after setbacks. You make new connections and build relationships in other areas and teams.
For This Role, You Will Need:

• Ability to read and interpret product manuals and product drawing breakdowns.
• Working knowledge of computer applications and the capability to read blueprints.
• Good oral and written communication skills.
• Good interpersonal skills.
• Ability to actively take direction from peers and management.
• Ability to demonstrate familiarity with hand and power tools.
• Legal authorization to work in the United States – Sponsorship for this role will not be provided

Preferred Qualifications that Set You Apart:

• 0-2 years of experience working in a manufacturing environment.
• 0-2 years of experience working in a customer-facing role.
• 0-2 years of experience troubleshooting machinery failures.

Our Offer To You:

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage. Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about ourCulture & Valuesand aboutDiversity, Equity, & Inclusion at Emerson.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.

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