Service Operations Manager

AtEmerson, we are a trusted partner to the world’s most crucial industries, helping solve the biggest challenges of modern life. From water and mining to oil and gas, our technologies and people drive progress and sustainability across the globe. We are currently seeking aService Operations Managerto lead our service department operations with a focus onsafety, efficiency, customer satisfaction, and operational excellence.

Be part of a company that’s committed to making the worldhealthier, safer, smarter, and more balanced. Apply now and take the next step in your career with Emerson!

In This Role, You Will

• Lead and supervise daily service operations to ensure smooth, safe, and efficient workflows.
• Coordinate annual service targets, manage team schedules, and lead all aspects of daily departmental activities.
• Develop and implement work instructions, site JSAs, and safety protocols to enhance service quality and delivery.
• Drive continuous improvement in site management, including 5S practices, safety, and service processes.
• Maintain and update service capability matrices, training plans, and risk assessments.
• Collaborate cross-functionally to ensure alignment and operational synergy.
• Monitor key performance indicators (KPIs) and take corrective actions to meet business goals.
• Ensure compliance with Emerson’s safety, environmental, and quality standards, as well as local regulations.
• Implement performance management systems and skills matrices to support team development.
• Coach, mentor, and evaluate team members to foster a high-performance culture.
• Manage staffing, hiring, training, and scheduling to meet service demands.
• Champion customer satisfaction by resolving complex issues and implementing service excellence initiatives.
• Analyze customer feedback and drive continuous improvement in service delivery.
• Optimize budgets, cost controls, and resource allocation to improve profitability.
• Oversee inventory levels and vendor contracts to reduce downtime and enhance efficiency.

Who You Are

You are a proactive leader who thrives in dynamic environments. You adapt quickly, communicate clearly, and inspire teams to perform at their best. You bring a balance of strategic thinking and hands-on operational expertise.

For This Role You Will Need

• Tertiary qualifications in Engineering, Mechanical/Technical Operations, or a related field.
• Proven leadership experience in service or manufacturing operations.
• Strong people management skills, including team development and performance coaching.
• Experience in preparing rosters and managing workforce planning.
• Intermediate financial knowledge to support budgeting and cost control.
• Proficiency in service management software and operational tools.
• A demonstrated history of driving operational excellence in service or manufacturing environments.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.