Service Engineer

SERVICE ENGINEER

AT ABB, WE ARE DEDICATED TO ADDRESSING GLOBAL CHALLENGES. OUR CORE VALUES: CARE, COURAGE, CURIOSITY, AND COLLABORATION – COMBINED WITH A FOCUS ON DIVERSITY, INCLUSION, AND EQUAL OPPORTUNITIES – ARE KEY DRIVERS IN OUR AIM TO EMPOWER EVERYONE TO CREATE SUSTAINABLE SOLUTIONS. THAT’S OUR STORY. MAKE IT YOUR STORY.

THIS POSITION REPORTS TO

Service Manager

YOUR ROLE AND RESPONSIBILITIES

• Contributes to customer satisfaction by planning and executing service work as per customer order and expectation(s). • Displays clear understanding of sense of urgency and care in their own area of responsibility. • Ensures customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations. • Works with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points. • Utilizes the local practices to notify the account team about the opportunities. • Performs field service tasks, identifies technical issues, and performs analysis through remote or on-site activity in service categories and products for which they are certified to perform. • Utilizes all relevant tools. • Prepares material lists needed for service activity and ensures that all materials, parts, and equipment are available and of appropriate quality for service activities. • Plans and executes work on a first-time right approach with customers, and ensures the job is done on time and as per quality standards. • Identifies improvement needs and potential solutions for them in the ways of working. • Prepares all documents and customer reports to be signed by the customer representative.

QUALIFICATIONS FOR THE ROLE

• Takes actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams.
• Reports work done in a timely manner and follows up when needed.
• Acts as trainer when needed, for field service associates and customers.
• Fluent in Mongolian,English or Chinese can be used as working language

MORE ABOUT US

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory