Service Applications Engineer

SERVICE APPLICATIONS ENGINEER

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers’ fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 11,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

Location:
Remote – Ohio-Fort Loramie,OH,United States (US)
Employment Status:
Salary Full-Time
Function:
Engineering
Req ID:
25376

Candidate can reside anywhere in the US

Position Summary:
The Service Application Engineer works closely with Customers, Sales, Spare Parts, Field Service and Engineers to quote service and parts for existing and new customers. This will be done through both individual analysis as well as interactions with other engineering disciplines.

The Service Applications Engineer is responsible for providing the Field Service Manager with the ongoing status of opportunities. The person in this position must facilitate the team concept and have the capability to develop and encourage co-workers’ skills and abilities.

The Service Applications Engineer will assist the Service Department in the successful execution of active opportunities: set up projects in the accounting system; review and release needed materials; monitor incoming parts and work with Purchasing to expedite as needed; provide timely and responsive support to field personnel; assist with closing projects and requesting invoices from Accounting, etc.

Essential Functions and Responsibilities:

• Evaluate technical content of complex potential projects and work with the Sales and Engineering personnel to define system requirements and develop a solution that satisfies such requirements through cost analysis and proposal generation
• Facilitate execution, timelines and budgets for active opportunities
• Set up projects in accounting system, review and release needed materials, request invoices from Accounting.
• Monitor incoming parts and work with Purchasing to expedite as needed
• Identify and assist in improvements to both quoting processes and product standards / marketing
• Assist with closing projects; respond to and support field personnel
• Demonstrate excellent communications skills, both written and verbal; demonstrate leadership ability and relate well to others
• Other duties, responsibilities, and special projects as assigned by the Field Service Manager.

Special Qualifications:

• High School Diploma and/or GED Equivalent
• Associates Degree or 8-10 years of experience in Manufacturing, Robotics, Service or Operations

• Intimate technical knowledge with automation systems
• Understanding of technical requirements for various arc welding processes
• Skill in organizing resources and establishing priorities
• Experience with CAD and Microsoft products including: Solidworks, Robot Studio, Excel, Word, PowerPoint,
• Excellent communication and organizational skills required.

Principal Accountabilities:

• Help ensure products standards are used in system solutions to maintain consistency and reduce internal cost
• Adhere to required timelines and help manage/communicate priorities when all requests cannot be met
• Keep the Field Service Manager informed
• Regular and predictable attendance is an essential function of this job.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands:Work is sedentary. While performing the duties of this job, the employee is regularly required to walk and sit. There is minimal reaching, bending and lifting in relationship to documents and stored records.
• Work environment:Normal office environment. Occasional travel.

Performance Standards:

Annual performance appraisal.

Attainment of annual goals established between supervisor and incumbent.

Lincoln Electric is an Equal Opportunity Employer.We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.