Senior Service Engineer

Job Summary

If you are an Engineer looking for an opportunity to grow on a global platform, Emerson has an exciting opportunity for you in Projects & Services team in our Organization!

We are looking for a Senior Service Engineer to join our team!

The Field Senior Service Engineer will perform activities required for the installation, commissioning, start-up and technical support of Emerson software and systems at customer sites. He or she is also responsible for the preparations and design activities of the systems in the company office. The Field Senior Service engineer is responsible for executing work according to the Emerson standards of safety and quality.

In this Role, Your Responsibilities Will Be:

• Perform tasks for system maintenance and performance assessments.
• Provide technical support to customers.
• Be able to troubleshoot customers problems related to the process system.
• Execute Control system maintenance tasks.
• Perform system acceptance tests, installation, commissioning, training, fault analysis and rectification work at customer sites and installations.
• Assist in design studies, H/W & S/W upgrades & modifications.
• Configuring/application management and support.
• Execute all work (repairs, installations, training etc.) in accordance with guidelines and certifications.
• Be able and willing to perform emergency call-out services to provide customers with fast and efficient services.
• Execute the requested job in the best way to meet customer’s deadlines and expectations.
• Keep workshop/workplace(s) tidy, in order and representative.
• Communicate issues concerning customer satisfaction or customer requests for Emerson support to the responsible person in Service Management or Sales Management.
• Tutoring customer training.

Who You Are:

You readily action new challenges, without unnecessary planning and break down objectives into appropriate initiatives and actions. You build and deliver solutions that meet customer expectations. You work cooperatively with others across the organization to achieve shared objectives. You anticipate the impact of emerging technologies and make adjustments, scan the environment for new technical skills, knowledge, or capabilities that can benefit business or personal performance. You actively seek guidance from pertinent sources to make timely and well-informed decisions. Taking on new opportunities and tough challenges with a sense of urgency, high energy, and passion. Creating a climate where people are motivated to do their best to help the organization achieve its objectives.

For This Role, You Will Need:

• Degree in an engineering discipline, such as mechanical / electrical, computer science, or control systems.(Minimum technical College level).
• Good communications skills and fluent in English –written and spoken.
• Technical competencies.
• Availability to work non-office hours and perform call-out services, if applicable.
• Availability to work offshore, if applicable.
• Driving license for car.

Preferred Qualifications that Set You Apart:

• Relevant experience a from process industry such as Biotechnology / Pharmaceutical, Chemical, Oil & Gas, Refineries.
• Product Knowledge.

Our Offer to You:

We understand the importance of work-life balance and are dedicated to supporting our employees’ personal and professional needs. Therefore we have an Employee Assistance Program to support our employee’s ‘Wellbeing’. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.