Principal Field Service Engineer

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Customer Management
Job Sub Function:

Technical Field Service
Job Category:

Business Enablement/Support
All Job Posting Locations:

Irvine, California, United States of America
Job Description:

Johnson and Johnson Vision is recruiting for a Principal Field Service Engineer. The position will be located in Los Angeles, CA. This position will require frequent travel on short notice.

An internal pre-identified candidate for consideration has been identified. However, all applications will be considered

Candidate must have the ability to work in home office 25% & in field 75%.

Valid US Driver’s license required.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more athttps://www.jnj.com/.

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime.

Your unique talents will help patients on their journey to wellness. Learn more athttps://www.jnj.com/medtech

Under limited supervision and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position:

RESPONSIBILITIES:

• Provides technical support to physicians, nurses and other medical professionals on company products and services.
• Installs, maintains, and repairs complex electro-mechanical medical lasers and other equipment
• Provides support and problem resolution for sales, customers, and the field service team.
• Ensures that installation, training, and other work necessary is completed on time.
• Identifies problems and recommends resolutions on existing products.
• Conducts new product evaluations.
• Documents and reports on field activities as well as incorporates and promotes process improvements.
• Participates in the generation of technical bulletins and basic operations and service procedures.
• Works with field service representatives, sales representatives, clinical specialists and customers to improve field service.
• Assists in the development and maintenance of equipment
• Other additional duties or projects as assigned.

EDUCATION:

• A minimum of an Associate’s Degree in electronics engineering or technology is required
• Bachelor’s Degree or equivalent is preferred

REQUIRED:

• A minimum of 8 years technical/field support experience in highly regulated industry
• Knowledge of servicing principles, practices and procedures
• Standard test equipment experience to include digital multimeter, oscilloscopes, etc.
• A valid US Driver’s License
• Ability to work autonomously without supervision
• Must be team-oriented with great communication skills
• Heavy lifting of equipment (50 lbs.), prolonged standing, lifting and bending will be required
• Ability to work weekends and “off hours” as needed to support customer and business needs
• Ability to travel on short notice & do occasional air travel
• Ability to do overnight travel 25%
• Ability to work in the Home Office 25%/Field 75%

PREFERRED:

• Degree in electronics
• Experience in the Medical Device Industry
• Previous Laser or Ophthalmic Laser experience

This position is eligible for a company car through the Company’s FLEET program.

This position is overtime eligible.

This job posting is anticipated to close on7/4/2025.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Johnson and Johnson is committed to providing interview process that are inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is :

$75,900 – $122,705 annually
Additional Description for Pay Transparency:

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis. Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Employees are eligible for the following time off benefits: Vacation – up to 120 hours per calendar year Sick time – up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work, Personal and Family Time – up to 40 hours per calendar year Additional information can be found through the link below. http://www.careers.jnj.com/employee-benefits The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.

Summary

• Job titlePrincipal Field Service Engineer
• FunctionCustomer Management
• Sub functionTechnical Field Service
• CategorySpecialist Representative, Technical Field Service (S5)
• LocationIrvine/United States of America
• Date postedJun 27 2025
• Requisition numberR-021138
• Work patternField-based

This job posting is anticipated to close on Jun 27 2025. We may however extend this time period, in which case the posting will remain available onwww.careers.jnj.comto accept additional applications.