Power System Service Engineer Costa Rica

JOB DESCRIPTION

Schneider Electric has an opportunity for aPower System Service Representativein ourCosta RicaLocation.

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.

Great people make Schneider Electric a great company.

What do you get to do in this position?

This position is accountable for installing, inspecting, maintaining, troubleshooting and repairing customer equipment. FSR will maintain, retrofit, and provide technical support for all Schneider products, both in the shop and on site. Work on competitive equipment may also be part of the role.

Experimented FSR will share and provide technical instruction and guidance to new and less experienced FSR. He will perform warranty and recall work. Test circuits and equipment utilizing various tools and machines such as computers, software, workstations, circuit diagram, etc. Analyze malfunctions in equipment and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct issues.

FSR must be available to: respond to emergency calls and for intervention, maintain service equipment, tools and documentation, and identify sales opportunities.

Any intervention will have to be prepared and performed in total respect of safety guidelines (prevention plan, protection equipment …)

Activities or Areas

qComply with Safety and cyber security policies, practices and procedures

qPerform Startup/Commissioning on Schneider Electric product & possible competition equipment.

qPerform Preventive, scheduled and unscheduled Maintenance on equipment

qAnalyze and interpret technical procedures, governmental regulations, different problems on our equipment and provide appropriated answer

qAnalyze and explain reports results to customers and management

qCertification & accreditation could be required vs Business and Country regulations.

qProactive participation to team collective initiatives & management meetings to achieve departmental and company goals (SIM1)

qUnderstand scope of work, respect time allocation to perform job and ensure full traceability (timesheet, change order etc..)

qSupport planners, coordinators, project manager to get good customer site condition understanding

qEscalate quality or technical issue detected on field

qUnderstand Ecostruxure offer and provide technical explanation to customers

qUse all digital tools designed for SE FSR

qTrack Installed Base (serviceable assets)

qAdvise customers on different opportunities to optimize its install base and create lead generation business opportunities

qPerform basic audits of customer’s electrical systems and equipment (MPS walktrough)

qPerform Field Services Operations by providing best in class customerexperience and promote Schneider signature

qLead groups of people (other technicians) in order to accomplish technical and safety requirements

Qualifications

We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

This job might be for you if you fit the following requirements:

Skills

qStrong Customer orientation mindset

qStrong Technical knowledge on Schneider Electric Products and Serviceable Assets

qStrong Technical knowledge and experienced on Electrical variables and quality indicators, electrical diagnosis, electrical performance test, troubleshooting, predictive and preventive maintenance, electrical Norms NFPA 70, 70E and 70B and Standards. Knowledge in the operation, commissioning, maintenance and troubleshooting of MV/LV electrical devices such as transformers, switchboards, switchgear, panelboards, capacitor banks, active or passive power filters. Ability to perform electrical diagnosis tests according to NETA standard such as: isolation, ttr, winding resistance, hipot leakage, partial discharge.

qNetwork and PLC skills desirable

qWillingness to learn new competencies (Technical, Digital, soft skills…)

qCollaborative attitude with internal entities (Planners, Inside Sales, Technical Support…)

qUse all digital tools designed for SE FSR

qLeadership attitude and teamwork

qOffice Competencies Excel, Word, Power Point

Education and Other Required

qAssociate degree in electrical/electromechanical engineer with at least 3-5years of related experience

q4-5 years equivalent experience in a related field, or equivalent combinations of education and experience

qThe job requires to stand, walk for extended periods of time + to lift and carry heavy objects up to 50 pounds

qB1 driver licence

qEnglish as second language (intermediate to advanced degree)

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, a culture of wellness, and more great benefits above and beyond a typical employer.

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We’re recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company. See what our people have to say about working for Schneider Electric.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies:
Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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Schedule:
Full-time
Req:
009DIV