Field Service Technician

FIELD SERVICE TECHNICIAN

AT ABB, WE ARE DEDICATED TO ADDRESSING GLOBAL CHALLENGES. OUR CORE VALUES: CARE, COURAGE, CURIOSITY, AND COLLABORATION – COMBINED WITH A FOCUS ON DIVERSITY, INCLUSION, AND EQUAL OPPORTUNITIES – ARE KEY DRIVERS IN OUR AIM TO EMPOWER EVERYONE TO CREATE SUSTAINABLE SOLUTIONS. THAT’S OUR STORY. MAKE IT YOUR STORY.

THIS POSITION REPORTS TO

National Field Service Manager – Motors

YOUR ROLE AND RESPONSIBILITIES

In this role, you will execute testing, diagnostic and service work on large scale rotating electrical machines with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Deliver quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new service business opportunities for ABB. The work model for the role is: Onsite You will be mainly accountable for: • Safety and Environmental Compliance: Applies safety rules, practices, and environmental responsibilities; reports unsafe practices and incidents. • Customer Focus: Enhances customer satisfaction by planning and executing service work, ensuring superior customer experiences, and identifying improvement opportunities on-site. • Service Delivery: Performs field service tasks, identifies and analyzes technical problems, and coaches associate technicians and engineers. • Materials and Supply Management: Prepares material lists for service activities, ensuring availability and quality of materials, parts, and equipment. • Documentation and Reporting: Prepares and signs customer documents and reports and ensures timely reporting and follow-up of work done. • Troubleshooting and Service Excellence: Troubleshoots equipment/process failures, recommends corrective actions, and proactively plans and executes work to ensure quality and timely completion. Provides technical guidance and training to associates and customers.

QUALIFICATIONS FOR THE ROLE

• Valid Electrical Fitter License
• Minimum of 2 years’ experience within the industry
• Strong mechanical aptitude
• Skilled in using essential Microsoft Office applications

MORE ABOUT US

ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory