Field Service Technician

Información de División:

Barry-Wehmiller es un proveedor global diversificado de asesoramiento de ingeniería y tecnología de fabricación para las industrias de empaquetado, corrugado, hojeado y conversión de papel. Al combinar un liderazgo centrado en las personas con estrategias operativas disciplinadas y crecimiento impulsado por objetivos, Barry-Wehmiller se ha convertido en una organización que factura USD 3000 millones con un equipo de casi 12 000 integrantes unidos por una creencia común: utilizar el poder del negocio para crear un mundo mejor.

Descripción del trabajo:

The Field Service Technician position will perform electro-mechanical work, assisting and troubleshooting with engineers, while working as a team to test, install, start-up, and demonstrate BW Converting equipment, along with training customers on the operation and maintenance of this equipment. Field service technicians plan and perform a wide range of duties to install, demonstrate, and instruct customer’s employees in the operation of company-produced machinery at the customer’s plant. This is a regular, full-time position with the understanding that a regular workweek will require extended days and hours as needed to meet business needs. Anticipated field time in a year is about 70-80%. Holiday and weekend work is routine for Field Service Technicians.

ESSENTIAL FUNCTIONS:

• Work from assembly drawings, wiring diagrams, machine manuals, technical procedures, and specifications to assist with or install new machines and upgrade as required; responsible for installations of various sections and complete machines, as well as adjustments as necessary to ensure proper operation.
• Set up and operate machinery to produce customer’s product; instruct operators in set-up and operating procedures; provide technical and practical answers to customer’s questions or problems.
• Perform routine and/or emergency breakdownmechanical/electricalservice on company equipment; determine root cause of trouble; prepare report of findings and solutions to problem.
• Assist installation coordinator with pre- and post-installation meetings and audits at customer facility; also assist with assessing manpower needs.
• Report quality issues and take corrective action to prevent reoccurrence.
• Act as liaison between customer and company; maintain positive relationships with customers.
• Prepare and submit reports as required.
• Provide leadership, coaching, and mentoring to less experienced team members.
• Work in a team of field service team members, contractors, and/or customer personnel through the project stages.
• Create and sustain a safety environment that promotes a safety mindset, embraces training and adherence to safety policies & procedures, and encourages awareness & correction of safety hazards.
• Ensure that work areas and equipment are maintained in clean and orderly condition and all safety regulations are observed; report and correct any unsafe work practices or conditions immediately.
• Perform other duties as assigned.

EDUCATION & EXPERIENCE:

• A two-year post high school diploma/certificate in electro-mechanical technology (or similar associate/technical degree) OR a high school diploma and a minimum of 7 years relevant experience is preferred.
• B.S. degree in Mechanical or Electrical Engineering or Electrical Technology is desired.

KNOWLEDGE, SKILLS, ABILITIES:

• A strong mechanical and/or electrical skill set is required to complete a variety of work in this position.
• Knowledge of basic web handling and industrial experience, with focus in the Paper Products, Packaging, Nonwovens or Flexographic presses is a plus.
• Knowledge of Giddings & Lewis, Rockwell, and Siemens PLC is highly preferred, along with a background in machine process control. PCMC uses Indramat and Rockwell servo control systems, along with advance networking communications, including Ethernet and SEROCS protocols.
• Ability to travel at least 70% of the time.

COMPETENCES

• Customer Focus –Building strong customer relationships and delivering customer-centric solutions.
• Instills Trust –Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Drives Results -Consistently achieving results, even under tough circumstances.
• Communicates Effectively -Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Optimizes Work Processes -Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Action Oriented– Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates– Building partnerships and collaborating with others to meet shared objectives.
• Decision Quality– Making good and timely decisions that keep the organization moving forward.
• Manages Ambiguity– Operating effectively, even when things are not certain, or the way forward is not clear.

LEADERSHIP RESPONSIBILITY

This position does not directly supervise other associates.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• Field Service Technicians work in customer plants. Exposure to plant and new construction elements such as dirt, oil, grease, along with extended travel away from home.
• Will travel by air or car frequently.
• Bend, squat, climb, grasp, reach, lift, or otherwise move about frequently and for extended periods of time.
• Lift, move or otherwise transfer up to 50 lbs. frequently, or more occasionally.
• Walk, stand, or otherwise move about continuously.
• Exposure to typical machine shop physical hazards which may require respiratory protection.
• Typically sits, grasps items, and performs keyboarding for occasional operation of a computer

This job description has been designed to indicate the general nature and level of work performed by team members within this classification. It’s not intended to be construed as an exhaustive list of all responsibilities, duties and skills, and is subject to change at any time.

En Barry-Wehmiller reconocemos que las personas cuentan con una gran experiencia y talento más allá de los requisitos técnicos de un trabajo. Si su experiencia se acerca a lo que ve listado aquí, por favor aún considere aplicar. Sabemos que nuestras diferencias a menudo pueden generar innovación, excelencia y trabajo significativo; por lo tanto, se fomenta a todas las personas a postularse a nuestros puestos. Por favor díganos si necesita adaptaciones razonables durante el proceso de entrevista.

Company:

Paper Converting Machine Company