Field Service Process Specialist/Trainer

About Us:

BW Papersystems, part of the Barry-Wehmiller Group, builds capital equipment that transforms paper into products for consumers – every day, around the world. We offer innovative technologies, service and parts, and years of global experience in corrugating, finishing; slitting and packaging; stationery; bookbinding and security documents. Customers rely on our machines to produce and convert items such as corrugated boxes, folding cartons, passports, notebooks, copy paper, board, and coated and other specialty papers. For more information, visit bwpapersystems.com.

Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

Job Description:

Job Summary:

The Field Service Process Specialist/Trainer is a key member of the Barry-Wehmiller Field Service team, specializing in customer training, process support, and optimization of corrugated finishing equipment. This role is ideal for someone with strong technical knowledge who enjoys working directly with customers, supporting long-term equipment performance, and helping teams operate more effectively. This position acts as a trainer, coach, and process expert—helping customers ramp up operations, improve equipment usage, and build confidence with our machines.

Key Responsibilities

• Serve as an on-site subject matter expert and trainer for operators and maintenance teams on Marquip/Ward corrugated equipment.
• Develop and deliver customized training programs during installations, ramp-ups, and post-install support phases.
• Monitor and assess equipment performance, making process recommendations to improve uptime and operational efficiency.
• Provide hands-on assistance in solving non-routine operational issues—including process bottlenecks, operator errors, or maintenance gaps.
• Act as a liaison between the customer site and Barry-Wehmiller service, engineering, and support teams to ensure timely communication and resolution.
• Assist in documenting standard operating procedures (SOPs), operator guides, and troubleshooting tips based on real-world customer needs.

Ideal Candidate Will Have

• Extensive knowledge of corrugated equipment—especially Marquip or Ward machinery used in finishing and converting.
• Background in field service, operations, or process improvement, ideally with training or supervisory experience.
• Ability to communicate complex technical topics to operators and technicians in a clear, accessible way.
• Experience developing or delivering training material and a genuine interest in teaching others.
• Strong interpersonal and customer relationship skills; able to influence without authority.
• Familiarity with troubleshooting electro-mechanical systems, HMI interfaces, and light PLC diagnostics is a plus.

Additional Details

• Travel: Up to 80%, primarily within North America (USA, Canada, Mexico). On-site support is often required during key customer milestones.
• Physical Demands: This role may involve standing, kneeling, climbing, and lifting (up to 50 lbs unassisted) in manufacturing environments.
• Compensation:The approximate pay range for this position is$65,000–$100,000 annually. Please note that the pay range is a good faith estimate at the time of posting and may vary based on factors such as experience, skills, and geographic location.

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At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.​

Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.

Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.

Company:

BW Papersystems