Customer Service Technician

CUSTOMER SERVICE TECHNICIAN

AT ABB, WE ARE DEDICATED TO ADDRESSING GLOBAL CHALLENGES. OUR CORE VALUES: CARE, COURAGE, CURIOSITY, AND COLLABORATION – COMBINED WITH A FOCUS ON DIVERSITY, INCLUSION, AND EQUAL OPPORTUNITIES – ARE KEY DRIVERS IN OUR AIM TO EMPOWER EVERYONE TO CREATE SUSTAINABLE SOLUTIONS. WRITE THE NEXT CHAPTER OF YOUR ABB STORY.

THIS POSITION REPORTS TO

Service Manager

YOUR ROLE AND RESPONSIBILITIES

• Provide assistance to customers by telephone and e-mail as part of after-sales service. • Carry out duties in accordance with established standards, guidelines, work processes, policies and procedures. • Support customer service activities related to the FTIR product line. • Ensure a high level of customer satisfaction. • Participate in meeting and exceeding Service Department sales targets. • Ability to provide customer training The Customer Service Technician is based in Quebec City (Qc, Canada). However, the nature of the position may require occasional travel to both customer sites (U.S. and International) and various ABB offices.

QUALIFICATIONS FOR THE ROLE

• DEC in engineering physics or metallurgical engineering or other related disciplines.
• Knowledge of metallographic analysis is an asset.
• 2 years relevant customer service experience.
• Excellent knowledge of English and French (written and spoken). French is required. English is also required to communicate with customers outside Quebec on a regular basis.
• Good communication skills, commitment to customer satisfaction, orderliness and quality.
• Ability to adapt to the cultural and local realities of the countries visited.
• Problem-solving skills.
• Perseverance, initiative, autonomy, punctuality and professionalism.

BENEFITS

• Retirement plan
• Accident insurance
• Healthcare plan
• Wellbeing program

MORE ABOUT US

ABB’s Measurement & Analytics division is among the world’s leading manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB’s team is dedicated to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. For the ninth consecutive year, ABB Canada has been recognized as one of Canada’s Best Employers by Forbes magazine. Consistently ranked as one of Canada’s Top 100 Employers, Montreal’s Best Employers, Canada’s Best Employers for Young People, Canada’s Greenest Employers and a long-time recipient of the Women in Governance Parity Certification, ABB’s culture and commitment is to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process. ABB’s Military Reservist Policy offers Canada’s Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation’s defense forces.