Field Service Engineer

At ABB, we help industries outrun – leaner and cleaner. Here, progress is an expectation – for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

GI Engineering Group Manager

Run What Runs the World

At ABB, we help important industries outrun-leanerand cleaner.

Every person here makes that happen.By rethinking, rewiring, and improving, we combine the world’s best minds and technologies to elevate performance to a whole new level.

Because at ABB, progress is an expectation-for you, your team, and the world. As aField Service Engineer,you’lltake on challenges that transform industries and drive innovation. We give you the market-leadingexpertise, technology, and opportunity,and youownthe challenge to make an impact that matters.

Itwon’talways be easy. Growing takes grit. Innovating takes the courage to try, fail, learn, and succeed. But at ABB,you’llnever run alone.

Your Role: Own the Challenge/Take on the Journey

• Diagnose technical problems,determinecorrective measures, and repair products and systems through remote or on-site service.

• Plan the dispatch of on-site technicians ina timelyand cost-effective manner according to contractual agreements or individual service requests. Prepare all materialsrequiredfor on-site activities and ensure their arrival on site according to the approved schedule.

• Perform proper communication with customers and complaint handling.

• Ensure that on-site activities meet contractual requirements. Monitor support services and ensurean appropriate qualitylevel.

• Assistfield technicians with all tasksrequiredto carry out their work during on-site operations.

• Assistthe internal sales department with technical issuesregardingrobots and systems.

• Suggest maintenance, repairs, replacementpartsand spare parts to customers according to the customer’s product usage.

• ·Prepare quotations based on service activity suggestionstocustomers.

• Perform repair activities for productsinand out of warranty period.

• Ensure that training activities are carried out for the customer on product usage, applicable maintenance items, and security.

• Create a service plan according to the customer’s work environment. Inform the field technician of the scope of supply, schedule, contract with the customer, safety documentation, and safety coordination with the customer and contractors.

• Considervarious waysto improve the productivity of your own work and the entire FS team.

• Identifyopportunities for quality improvement of robotic products and systems and ensure improvement as a team by feeding back toappropriate internaland external parties.

• Create the necessary documentationin accordance withABB safety procedures and legal requirements. Ensure that documentation is reviewed and verified by the customer to properlyidentifythe required activities.

• Propose a maintenance contract to the customer in line with LPG’s internal sales strategy.

• Work withcutting-edgetechnology and top experts to engineer solutions that shape the future.

Whatittakes toRunwhatruns theworld

• High school graduate or above (mechanical or electronic engineering preferred)

• Basic mechanical and electrical knowledge.

• Field experience, familiarity with the field environment

• 【Japanene】JLPTN1 level or above in Japanese language

• 【English】Work experience in an English-speaking environment

• A mindset to innovate, take ownership, and drive continuous improvement

Why ABB?

A globalmarketleader redefining industries through technology andexpertise.

• Resultsthat matter—what we run here, runs the world.

• Autonomy & Ownership—we trust you toimplement solutions.

• Run What Runs the World—join a team that drives progress forward.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.