Technical Support Engineer (Intern)

JOIN A TEAM RECOGNIZED FOR LEADERSHIP, INNOVATION AND DIVERSITY

As a Technical Support engineer Intern, you will contribute to building a World-Class Technical Support Team. You are responsible for interacting with internal and external customers and providing reliable technical assistance. You will focus on the accuracy of the support, customer satisfaction, and providing feedback promptly. You will drive the investigation, documentation, resolution, root cause analysis, and replication of technical issues. You will help to identify and develop solutions for customers based on their needs, building solid relationships with them and ensuring timely follow-ups.

Key Responsibilities

• Handle internal and external customer-related issues and concerns.
• Focus on Personal Protective Equipment
• Record all customer interactions into a CRM Database.
• Achieve strategic KPIs and other metric targets.
• Understand and interpret advanced technical documentation and diagrams.
• Create and document articles, FAQs, and other related self-service knowledge items.
• Collaborate with Technical areas to ensure product readiness for serviceability and reliability.
• Maintain acceptable Call Quality, KCS, and VOC requirements.
• Work proactively with other team members.
• Openly share new ideas and information with other team members.

You must have:

• Bachelors in Manufacturing, Industrial or related active student or no more than 06 month of graduated
• RFC
• English advanced
• Availability to cover a full time Monday to Friday

Knowledge:

• Technical Proficiency
• Software Tools (Salesforce Preferred)
• Communication

• Qualities:
• Attention to Detail
• Proactiveness
• Self-Driven
• Teamwork/Collaboration
• Open to Feedback
• Adaptability
• Reliability
• Fast Learner
• Self-learner
• Ability to work by goalsSkills:
• Problem-Solving
• Communication
• Customer Service Orientation
• Critical Thinking
• Active Listening
• Conflict Resolution
• Ability to communicate issues/escalations
• Team-Player

ADDITIONAL INFORMATION

• JOB ID:HRD908344
• Category:Customer Experience
• Location:Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
• Nonexempt
•

Global (ALL)