System Service Technician

SYSTEM SERVICE TECHNICIAN

AT ABB, WE ARE DEDICATED TO ADDRESSING GLOBAL CHALLENGES. OUR CORE VALUES: CARE, COURAGE, CURIOSITY, AND COLLABORATION – COMBINED WITH A FOCUS ON DIVERSITY, INCLUSION, AND EQUAL OPPORTUNITIES – ARE KEY DRIVERS IN OUR AIM TO EMPOWER EVERYONE TO CREATE SUSTAINABLE SOLUTIONS. THAT’S OUR STORY. MAKE IT YOUR STORY.

THIS POSITION REPORTS TO

Service Team Leader

YOUR ROLE AND RESPONSIBILITIES

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations. The work model for the role is: hybrid This role is contributing to the Autonomous Moible Robots area in Madrigalejo del Monte, Burgos. You will be mainly accountable for: • Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points. • Performing field service tasks, identifying technical issues, and performing analysis through remote or onsite activity in service categories and products for which they are certified to perform • Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points • Troubleshooting potential equipment failures and proactively taking measures to offset/prevent and inform internal partners • Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities • Acting as trainer when needed, for field service associates and customers • Exceeding customer expectations by appreciating and anticipating current and potential needs, and suggesting product and process improvements within the business to enhance operations and customer service

QUALIFICATIONS FOR THE ROLE

• You are highly skilled in maintenance technician or engineer with industrial equipment – ideally in industrial automation or robotics
• Knowledge of electrical diagrams, field bus networks, and the ability to understand mechanical diagrams
• A collaborative, solution-focused approach and strong written and spoken communication skills
• A technical training degree as an electrician or skilled mechanic
• Spanish or English language a must, strongly preferred both; highly valued other European languages
• Current B (car) driving license valid in Spain and Europe and Spanish residency permission

WHAT’S IN IT FOR YOU?

• Feel empowered: take ownership and drive exciting results in your scope of action
• Bring your knowledge and expertise, make the difference in technology
• Feel empowered: take ownership and drive exciting results in your scope of action

BENEFITS

• Flexible work practices
• Company mobile phone
• Wellbeing program
• Employee Share Acquisition Plan

MORE ABOUT US

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory