SMART Products – Field Service Engineering Specialist

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

We are currently seeking a SMART Products – Senior Field Service Engineering Specialist to join our team in our Alpharetta, GA or Pensacola, FL location.

Responsible for Complete Lifecycle Support for SMART Products. Respond to customer service inquiries and resolve technical issues in a timely and efficient manner. The technician will work mainly in the field, travelling to customer sites to install/commission/startup and troubleshoot SMART Products ensuring that our customers receive high-quality service and support. They will also be in the office performing remote smart product monitoring and support as needed.

Key responsibilities include, but are not limited to the following:

• Ensure high customer satisfaction of those customers with SMART products in North America.
• Provide commissioning support including FAT, installation and start-up for new SMART Product deliveries.
• Respond to customer inquiries regarding technical issues, providing effective solutions to resolve problems with existing SMART Product installations.
• Conduct on-site visits and remote connections to customer sites to commission, troubleshoot and repair products and train customer personnel.
• Collaborate with other team members to ensure that technical matters are being satisfactorily addresses and any issues are being promptly resolved.
• Provide regular updates to customers regarding the status of their service inquiries
• Prepare technical reports as per project scope of supply or status of service inquiries.
• Ensure that all service work is completed in compliance with company policies and procedures.
• Participate in training and professional development programs to stay up-to-date with new products and technologies.
• Other duties as assigned.

When selecting the ideal candidate we will be looking for the following qualifications:

• High school diploma or equivalent
• Associate’s degree in electronics, engineering or related field preferred
• Minimum of 5 years of experience in pulp and paper, multiple mill process areas preferred
• Excellent customer service and communication skills, with the ability to effectively communicate technical information to non-technical audiences
• Strong problem-solving and troubleshooting skills, with the ability to diagnose and resolve technical issues quickly and efficiently
• Experience with automation, instrumentation and electrification, including installation, troubleshooting and repair
• Ability to work independently and in a team environment
• Must have a valid driver’s license and be able to travel to customer sites as needed
• This position requires extensive travel

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.