Service Specialist

As theService Specialist, you will be responsible for the end-to-end delivery of Technical & Commercial Proposals to our customers in Europe across various process industries (such as Life Sciences, Chemical, Energy, Power and Renewables) within Emerson services portfolio and support Emerson sales teams in the pursuit of new business opportunities. This role requires the overall management of the proposal preparation and order booking process, including sales & operations collaborators’ coordination and direct customer contact, with a focus on winning more orders for the company. As a key point of contact, you will build and maintain positive relationships with Sales Account Managers and Operations teams across Europe!

By joining us as aService SpecialistinCluj-Napoca, this role can be a strong foundation for your future career within Emerson. We encourage advancement and offer tangible development opportunities

In This Role, Your Responsibilities Will Be:

• Ensuring understanding, handling and satisfying each requirement or expectation from customers or the company’s collaborators through remote communication or site visits;
• Taking ownership of the assigned Technical and Commercial Proposal and Order Booking scope delivery within Emerson portfolio, following the standard process; ensure the innovative and efficient solutions are proposed; proactively apply methodologies, resources and techniques for minimizing the execution cost, while maintaining the requisite schedule and quality; ensure partners are proactively informed on the status or any challenges;
• Acquiring, maintaining, and actively sharing knowledge and experience with the team and the more comprehensive organization; support on-the-job development of other Service Specialists;
• Taking other responsibilities or tasks, including those related to Ethics and Information Security policies within the skills and abilities, whenever reasonably instructed. The business reserves the right to make reasonable adjustments in line with business requirements.

Who You Are:

You provide timely and helpful information to individuals across the organization. You build and deliver solutions that meet customer expectations. You persist in accomplishing objectives despite obstacles and setbacks. You can champion an idea or position despite dissent or political risk. You learn quickly when facing new situations. You stage activities with relevant milestones and schedules. You understand that different situations may call for different approaches. You follow through on commitments.

For This Role, You Will Need:

• Bachelor’s degree, preferably in the Engineering field;
• Proficiency in English (written and verbal) and excellent communication skills;
• Computer literate (MS Office).

Preferred Qualifications that Set You Apart:

• Experience in commercial and sales support activities;
• Experience in process automation field for various industries;
• Basic knowledge of IT infrastructure;
• Project management/coordination skills.
• Knowledge of a third European language as German/French/Italian/Spanish is considered a plus.

Our Offer to You

We understand the importance of work-life balance and are dedicated to supporting our employees’ personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to build a workplace that is encouraging and exciting.

Depending on location, our flexible work-from-home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.

Moreover, our global volunteer employee resource groups will empower you to connect with peers who share the same interests, promote diversity and inclusion, and positively contribute to communities around us.