Senior Service Engineer

Job Summary
If you are looking for an opportunity in Service Engineering, Emerson has an excellent role for you! The Senior Service Engineer role will manage customer contracts and will ensure customer’s system are updated.
In this Role, Your Responsibilities Will Be:

• Manage customer contracts by performing preventative maintenance visits, documenting / delivering reports and provide on-site remedial support.
• Ensure that the customer’s system is updated to the latest software, quick fixes, and hardware.
• Prepare upgrade plans for the customer’s systems and deliver them to the customer.
• Follow all technical procedures and tools for Global Service.
• Analyze technical risk of expansion projects and upgrades.
• Support Sales as required and directed by Regional Service Manager to secure orders and service agreements.
• Understand contractual obligations and ensure customer satisfaction.
• Coordinate with factory for product related issues and resolve.

Who You Are:

You anticipate customer needs and provide services that are beyond customer expectations. You take action quickly and critically in constantly fast paced and unexpected situations. You are an active learner who uses both success and failure as learning opportunities. You build partnerships and collaborative work to meet the target objectives set by the team.
For This Role, You Will Need:

• Ability to comprehend technical specifications.
• Strong customer and service support skills.
• Excellent verbal and written communications skills.

Preferred Qualifications that Set You Apart:

• Graduate in Engineering related field or equivalent

Our Offer To You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson’s compensation and benefits programs are designed to becompetitive within the industry and local labor markets. We also offer acomprehensive medical and insurance coverageto meet the needs of our employees.

We are committed to creating a global workplace thatsupports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through ourWork Authorization Sponsorship.

We attract, develop, and retain exceptional people in an inclusive environment, where allemployees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promoteWork-Life Balancethrough a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide aSafe Working Environmentacross our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.
Our Commitment to Diversity, Equity & Inclusion
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.