Senior Field Service Engineer for Drives

SENIOR FIELD SERVICE ENGINEER FOR DRIVES

AT ABB, WE ARE DEDICATED TO ADDRESSING GLOBAL CHALLENGES. OUR CORE VALUES: CARE, COURAGE, CURIOSITY, AND COLLABORATION – COMBINED WITH A FOCUS ON DIVERSITY, INCLUSION, AND EQUAL OPPORTUNITIES – ARE KEY DRIVERS IN OUR AIM TO EMPOWER EVERYONE TO CREATE SUSTAINABLE SOLUTIONS. THAT’S OUR STORY. MAKE IT YOUR STORY.

THIS POSITION REPORTS TO

Service Operations Manager

YOUR ROLE AND RESPONSIBILITIES

In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance. The work model for the role is: #LI-Hybrid This role is contributing to the Motion Service Business Area in Mexico. You will be mainly accountable for: • Contributing to customer satisfaction by planning and executing service work as per customer order and expectations. • Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations. • Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams. • Coaching technicians and engineers and supervising complex site activities. Our team dynamics You will join a high performing team, where you will be able to thrive.

QUALIFICATIONS FOR THE ROLE

• You have 3+ years of experience in predictive and preventive maintenance of frequency converters (Drives).
• Ability to demonstrate your technical knowledge in electric motors and generators in low, medium and high voltage.
• Have established skills in the use and management of laser aligners, vibration analyzers, thermographic analysis, management of PDMA electrical measurement equipment
• You are at ease communicating in English in an intermediate level.
• You have availability to travel. Valid driver’s license is desirable.
• Bachelor’s degree in Automation, Electronic, Electromechanical Engineering or related field.

WHAT’S IN IT FOR YOU?

• Get exposed to cutting-edge technology in Motion and have a visible impact on the future
• Help customers in driving efficiency and sustainability, making a strong impact
• Get motivated by continuous improvement in what we do and how we do it, bring your know-how.

BENEFITS

• Paid Parental leave (gender neutral)
• Life insurance
• Retirement plan
• Accident insurance
• Wellbeing program
• Dental insurance
• Flex days
• Employee Assistance Program (PAE)
• Development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)

MORE ABOUT US

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory