Lead Field Service Technician (Birmingham and Huntsville Service Area)

INNOVATE TO SOLVE THE WORLD’S MOST IMPORTANT CHALLENGES

As a Lead Field Service Technician here at Honeywell, you will be responsible for providing technical support and service to our customers in Alabama. You will play a crucial role in ensuring the efficient and effective operation of our products and systems, and in maintaining high levels of customer satisfaction.

You will report directly to our Field Service Supervisor and you’ll work out of our Alabama location on a hybrid work schedule.

In this role, you will impact the success of our business by:

• Providing on-site technical support and troubleshooting for our products and systems
• Conducting preventive maintenance and repairs to ensure optimal performance
• Collaborating with cross-functional teams to resolve complex technical issues
• Training customers on the proper use and maintenance of our products
• Building strong relationships with customers and ensuring their satisfaction with our services

KEY RESPONSIBILITIES:

• Provide on-site technical support and troubleshooting for our products and systems
• Conduct preventive maintenance and repairs to ensure optimal performance
• Collaborate with cross-functional teams to resolve complex technical issues
• Train customers on the proper use and maintenance of our products
• Build strong relationships with customers and ensure their satisfaction with our services

YOU MUST HAVE:

• Minimum of 3+ years of experience as a Field Service Technician or in a similar role
• Experience working with open protocols (BACnet, Modbus, LON, etc.)
• Strong technical knowledge and expertise in relevant technologies
• Excellent problem-solving and troubleshooting skills
• Ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders
• Experience in conducting preventive maintenance and repairs

WE VALUE:

• Associate’s degree in engineering or a related field
• Experience with Tridium, Niagara, N4, EBI, or other commercial industrial systems
• Tridium Niagara Certification
• Experience in the HVAC industry
• Strong Customer service skills
• Ability to work independently and make sound decisions
• Continuous learning mindset and willingness to stay updated with industry advancements

BENEFITS OF WORKING FOR HONEYWELL
In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information click here. The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

ADDITIONAL INFORMATION

• JOB ID:req471753
• Category:Customer Experience
• Location:1 Chase Corporate Center, Suite 400,Birmingham,Alabama,35244,United States
• Nonexempt
•

Global (ALL)
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.