Lead Field Service Technician

IMPROVE BUSINESS AND FAMILY COMFORT, PROTECTION AND PRODUCTIVITY

As a Lead Field Service Technician here at Honeywell, you will have the opportunity to lead and manage our Field Service team, ensuring efficient and effective service delivery to our customers. You will develop and implement strategies to optimize field service operations, driving customer satisfaction and business growth. Collaborating with cross-functional teams, you will drive continuous improvement initiatives and establish strong relationships with key stakeholders.

You will report directly to our Sr. Field Service Supervisor and you’ll work on customer sites based out of our Markham, Ontario office.

In this role, you will impact the success of our field service operations, customer satisfaction, and the growth of the organization. You will work with critical building management, HVAC and security systems with the opportunity to work on a range of commercial and government buildings, health care facilities, airports and correction facilities. In this role you will help our customers to use technology to improve productivity and increase the value of services provided to our many different customers.

The primary focus is to provide continuing service support for Honeywell’s Commercial Controls Building Automation HVAC systems.

Key Responsibilities

• Preventive Maintenance, Corrective Maintenance, and Emergency Support maintenance of customer’s Honeywell Quality Control Systems.
• Troubleshoot and solve system and process related problems.
• Perform sensor verification and calibration.
• Publish critical reporting to customers including Monthly Performance, Results Reports, Correction Action Reports.
• Actively interface with customers at all levels. Ensures customer satisfaction through oral and written communication.
• Provide 7 X 24 emergency support to customer and technicians on a rotation schedule with other Honeywell Technicians.

YOU MUST HAVE

• 3 years of experience in building automation / HVAC controls including but not limited to RTU, AHU, Boiler and VAV Control systems.
• Degree / diploma in a related field.
• Must have valid G licence.
• Should be available to provide on-call support as required.

WE VALUE

• 3+ years of experience using Basic Windows and Microsoft Office experience.
• Ability to work safely within the Honeywell/Customer HSE requirements.
• Be able to work effectively both individually and with a group without need of direct supervision.
• Critical thinking and troubleshooting skills; capable of learning available analysis tools to solve complex system or process problems.
• Design/Engineer solutions to prevent reoccurring problems as knowledge is acquired.
• Capable of writing, reviewing, and / or editing various types of technical reports.
• Able to conduct formal meetings with customer management personnel.
• Capable of evaluating control effectiveness as knowledge is acquired.
• Capable of verifying and calibrating sensors as well as possessing a working knowledge of sensor operations and correctors.
• Knowledge of system architecture and operations as well as applicable database items needed for basic maintenance and calibration.
• Project a positive and confident attitude focused on meeting and exceeding customer expectations.

ADDITIONAL INFORMATION

• JOB ID:HRD247501
• Category:Customer Experience
• Location:85 Enterprise Blvd., Suite 100,Markham,Ontario,L6G 0B5,Canada
• Nonexempt
•

Customer Experience (GLOBAL)