Instrumentation Coordinator

We are looking for aInstrumentation Coordinator, based in our office in Rio de Janeirowho will be responsible to ensure timely and efficient service delivery and maintain high customer satisfaction. Working with the Technical leaders, you will have the opportunity to develop your technical Expertise and Problem Solving.

In this Role, Your Responsibilities Will Be:

• Ensure Timely and Efficient Service Delivery: Lead and perform on-site maintenance, troubleshooting, training and repair services, ensuring minimal downtime for customer equipment while optimizing the team’s efficiency.
• Maintain High Customer Satisfaction: Act as the primary technical contact for customers in Latin America, building strong relationships by delivering professional and responsive support. Ensure customer issues are resolved promptly and effectively.
• Technical Expertise and Problem Solving: Lead by example by continuously enhancing Latin America personal and team technical skills to resolve complex mechanical or electrical issues in the field. Provide innovative solutions that improve overall system performance and operational uptime.
• Compliance with Emerson Safety and Regulatory Standards: Promote and enforce a safety-first culture, ensuring that all team members strictly adhere to industry safety protocols, Emerson policies, and regulatory requirements during service operations.
• Accurate Documentation and Reporting: Ensure that all service reports, maintenance logs, and feedback forms are completed promptly and accurately by both individual engineers and the team as a whole, enabling clear and reliable service tracking.
• Leadership and Team Development: Mentor, coach, and manage the Latin America field service team to achieve high performance. Encourage professional development and foster a collaborative environment where team members can thrive.
• Drive Operational Efficiency: · Identify opportunities to enhance operational processes and implement solutions to improve service delivery. Ensure the Latin America team consistently delivers quality work within set timeframes and budget constraints.
• Resource Allocation and Project Coordination: Effectively allocate Latin America team resources, managing personnel and equipment base

Who You Are:

You anticipate customer needs and provide services that are beyond customer expectations. You readily distinguish between what’s relevant and what’s unimportant to make sense of complex situations. You quickly and decisively take actions in fact-changing, unpredictable situations.

For This Role, You Will Need:

• Educational Background: Bachelor’s degree in Engineering (Electrical, Mechanical, or related field), or equivalent technical qualification and experience. Additional certifications or training in equipment maintenance, repair, or relevant technical fields is a plus.
• Experience: Minimum of 5 years of experience as a Marine Field Service Engineer or similar role, with hands-on expertise in troubleshooting, repairing, and maintaining complex technical equipment or systems. Proven leadership experience in managing or supervising technical teams, with strong operational oversight in field services, is required.
• Technical Expertise: Proficiency in reading technical schematics, blueprints, and system diagrams. In-depth knowledge of Marine industry-standard tools, equipment, and repair techniques. Familiarity with health, safety, and regulatory compliance requirements in field operations. Experience with working extra hours as and when required. Computer literate and experience with MS Office, Excel.

Languages: Fluent in written and spoken English and Portuguese

Our Offer To You:

We recognize the importance of employee well-being and we know that in order to give your best, you must have flexible and competitive benefits to meet the physical, mental, financial and social needs of you and your family. To this end, we offer group life insurance, medical and dental assistance, food vouchers, a pharmacy agreement and an annual PPR. Our employees can also count on the support of a credit union and the Wellhub wellness program. We are a citizen company, which allows us to offer differentiated paid parental leave (maternal and paternal). In addition, concerned about your future, we also offer a Private Pension Plan.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their exceptional experiences and perspectives. We believe that a diverse and inclusive work environment contributes to a rich exchange of ideas and diversity of thought, which encourages innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company values and our responsibility to make the world a better place. Learn more about our Culture and Values and about Diversity, Equity and Inclusion at Emerson.

Our training programs and initiatives focus on end-to-end development, from onboarding to senior leadership. We offer a range of development opportunities, including face-to-face and virtual training, as well as mentoring programs.