Field Service Leader

INNOVATE TO SOLVE THE WORLD’S MOST IMPORTANT CHALLENGES

We have an opportunity for a Field Service Leader to join us at Honeywell, in Cambridge, where you will be responsible for leading a team of BMS, Fire and Security engineer on a fixed client site to deliver an excellent service, ensure team are undertaking and completing tasks on time and in line with service delivery req and identifying opportunities for system improvements and additional sales opportunities. This is a fixed site role working at a dedicated site Monday to Friday.

Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.

Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.

Key responsibilities

• Drive success by enabling and guiding a highly-effective team and apply leadership skills to improve team performance
• Liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities
• Act as mentor to train and develop engineers with personal development plans aligned with business requirements
• Help Honeywell be the customer’s top choice by improving upon the Customer & Product Support function
• Utilize your knowledge of Honeywell products to build a team focused on innovation and customer satisfaction

Key skills and qualifications

• Previous experience in a similar customer facing role, leading/managing a service business successfully ideally within Building Automation
• Good knowledge of service business requirements such as Health & Safety standards, PPM completion, extra works, contract types, customer satisfaction, framework agreements, etc.
• Ability to identify improvements and additional service/business opportunities
• Excellent communication skills both written and verbal with the ability to motivate people to achieve their potential
• Experience of accurate forecasting, controlling a P&L and working with other department managers such as Sales, Projects and Finance

Our offer

• A culture that fosters inclusion, diversity and innovation
• Market specific training and on-going personal development
• Competitive Salary and benefits
• Opportunity to join a fast growing ever changing Global organization providing world class products and services to our customers

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and make an impact!

#FutureShaper

ADDITIONAL INFORMATION

• JOB ID:HRD248981
• Category:Customer Experience
• Location:Building 5 Carlton Park King Edward Avenue Narborough,Leicester,LEICESTERSHIRE,LE19 0AL,United Kingdom
• Exempt
•

Customer Experience (GLOBAL)