Field Service Engr II

JOIN A TEAM RECOGNIZED FOR LEADERSHIP, INNOVATION AND DIVERSITY

Description
Engineer is expected to carry out preventive maintenance / corrective / emergency
maintenance visits at customer sites on DCS/PLC/SCADA systems
Preventive Maintenance –Backup, Modification, Report Submission, Supervision of system
Cleaning of existing running system.
Corrective Maintenance – Restoring the system from any faults in the system
Shutdown Maintenance
Logistics Management – Individual should carry the material for restoring the problem at
site. Material IN and Material Out at customer premises with proper documentation.
PC troubleshooting and Networking
Documentation – 40 % documentation is involved
Special Tasks
Knowledge of DCS and PLC with a hands-on experience.
Matured skills in independent troubleshooting / problem resolution on these platforms.
Understand customer needs & extend Service Support at site / remote for prompt issue
closure ensuring adherence to Honeywell Process and Quality matrices.
Build, Develop & Sustain Customer relationships with effective Customer management.
Should be able to plan site visits as per agreed SLAs and in line with the regional/central
revenue plan.
Required travel 80% to 90% of the time anywhere in India.
Be available 24X7 for support during exigencies.
Executing Service projects and migrations
Possess fluent oral & written communications skills
Identify prospects, conduct pre-sales site assessment, and develop them into firm leads.
Constantly probe opportunities for migrations, add-ons & work seamlessly with customers
to reduce their pain areas by pitching-in the right solution
ISO, HSE, commercial guidelines and all Honeywell Process compliance is must.
Be a single point contact for all customer needs for designated customers.
Added advantage if knowledge of Honeywell System
Must be willing to serve and available to be deputed as Site Support Specialist (Resident support Engineer)
Other Mandatory Condition
1. Ready to work as a ‘Site Support Specialist ‘(Resident Support Engineer) 24X7, 365
days apart from standard leave policy at different locations like Offshore Platforms,
Mumbai and other sites of Maharashtra etc
2. Ready to work on ONGC Platforms (Offshore) for approx 45 Days per visit. Frequency
of visit to platform will be after every 30 days after coming from platform as per site
requirement.
3. Compensatory offs are not applicable.
4. 24 X 7 Support availability is mandatory.
5. Ready to work on other western region sites (Maharashtra, MP, Karnataka etc) as a
Service Engineer’ when not as Site Support Specialist (Resident Support Engineer).
6. Office Process should be followed timely and accurately.
7. Politeness and good communication skills are required during interactions.
8. Leave process and frequency should be followed as per the standard regional process.

QUALIFICATION:

B. E- INSTRUMENTATION/ ELECTRONICS

WE VALUE

• Previous industry experience
• Previous technical/installation experience
• Previous customer service experience
• Good written and oral communication
• Advanced Degree
• Good presentation skills

ADDITIONAL INFORMATION

• JOB ID:HRD243777
• Category:Customer Experience
• Location:Floor No : 7 , Jogeshwari, Vikhroli Link Road,Mumbai,MAHARASHTRA,400072,India
• Nonexempt
•

Engineering (GLOBAL)