Automation Service manager

AUTOMATION SERVICE MANAGER

AT ABB, WE ARE DEDICATED TO ADDRESSING GLOBAL CHALLENGES. OUR CORE VALUES: CARE, COURAGE, CURIOSITY, AND COLLABORATION – COMBINED WITH A FOCUS ON DIVERSITY, INCLUSION, AND EQUAL OPPORTUNITIES – ARE KEY DRIVERS IN OUR AIM TO EMPOWER EVERYONE TO CREATE SUSTAINABLE SOLUTIONS. WRITE THE NEXT CHAPTER OF YOUR ABB STORY.

THIS POSITION REPORTS TO

Marketing & Sales Manager

YOUR ROLE AND RESPONSIBILITIES

In this role, you will have the opportunity to lead FWT, installation, commissioning, testing, and handover activities on-site, acting as the single point of contact for the customer. Each day, you will manage on-site presence throughout the project, ensuring coordination and smooth execution of all work activities. You will also showcase your expertise by planning, scheduling, and coordinating service resources based on guidelines. The work model for the role is: #LI-Onsite This role is contributing to the Motion for Drive Products business division based out at Peenya- Bangalore, India You will be mainly accountable for: • All on-site activities and for acting as the interface to customer and/or third-party installation and commissioning team. • Leading all discussions and meetings on-site, proposing appropriate resolutions to customer’s concerns while ensuring ABB guidelines, team objectives, and sales goals are met. • Setting up and maintaining a service desk and evaluating its efficiency. • Handling customer complaints or concerns quickly and professionally, in alignment with the Service Quality Manager to maintain good customer relationships and ensures repeat customers.

QUALIFICATIONS FOR THE ROLE

• Education- BE/Btech- Electrical
• Looking for the Service manager / Senior service engineer with over all 6-8 years of experience and who had obtained the hands-on site experience with min 3 years of experience plus site management
• Managing customer, managing site activity as per the contract terms, managing site team are the primary roles.

MORE ABOUT US

ABB Drive Products is a technology leader serving industries, infrastructure and machine builders with world-class drives. With our products, global scale and local presence, we help our customers to improve energy efficiency, productivity and safety. Our people and culture are the foundation of our success. We all together make the difference for our customers every day We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning