IT Analyst II Customer Lifecycle Services Systems and Support

Emerson’s 133 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as anIT Analyst II, Customer Lifecycle Services Systems and Support, you will be managing the daily operations of the assigned team and assisting the leadership team in meeting and improving team service levels, productivity, and efficiency by supporting, motivating, and guiding support and project team members and officers.

In this capacity, you will provide technical support to the users in all world areas of the applications created by the Customer Lifecycle Services group. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.

If this sounds like a perfect fit for you, apply now and join our team in San Jose, Costa Rica! All roles are currently in a blended Work-From-Home arrangement, and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities.

In This Role, Your Responsibilities Will Be:

• To perform incident management and request fulfillment to provide permanent solutions that involve basic and advanced troubleshooting of issues related to supported systems of Customer Lifecycle Services for Emerson global users, external customers, and related vendors.
• To support the development and delivery of our products and services in a scaled agile environment, depending on the role assigned.
• To ensure system health and performance of supported applications by performing recurring tasks and using internal monitoring and reporting tools.
• To create and maintain Customer Lifecycle Services support documentation.
• To create internal process improvements and support initiatives including automation tasks.
• To perform end-to-end solution testing and use automated testing tools.
• To provide data analysis and reporting automation and facilitate system enhancement, as needed, to support the needs of the business.

Who You Are:

You are very eager to learn different project management skills and obtain leadership skills to get results. You exhibit passion and enthusiasm to get things done and help your leaders steer your team toward clear and concise goals. You are proactive and innovative in approaching problem-solving efficiently. You can proficiently communicate ideas, collaborate, and efficiently work with people at any level, excelling in a team environment.

For This Role, You Will Need:

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, Computer Engineering, Electronics and Communication Engineering, or similar.
• At least 3 years of relevant work experience in the IT field (IT Operations Support, Business Systems and Administration, and Regression Testing).
• Knowledge of business systems similar to Oracle Service Cloud, Learning Management System, and Digital Installed Base.
• Knowledge of systems support and maintenance processes (ITIL, ITSM), data administration, manipulation, and warehousing experience.
• Knowledge of project management methodologies or software development processes and frameworks.

Our Offer to You:

Make a difference with the work you do.

By joining Emerson, you’ll be part of a versatile, dedicated team of motivated professionals who share a collective passion for progress and excellence.

At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We attract, develop, and retain outstanding people in an inclusive environment where all employees can reach their greatest potential.

Join us and be part of a proud and thriving organization that values its people. We invest in your growth with career development programs and reward your achievements through merit-based increases. We provide exceptional healthcare coverage for you and your loved ones, as well as paid leaves and tuition reimbursement for approved programs. Our well-being programs, exciting business travel opportunities, safe working environment, and commitment to social responsibility ensure you thrive personally and professionally. Be part of a team that not only values your contributions but also cares about your growth, well-being, and success. Let’s take the leap and experience a fulfilling career with us. Let’s Go!

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