Sr Principal Product Engineering

The successful candidate will know how Emerson AMS products are installed, deployed, and used by Emerson customer’s. You will work with Emerson local offices, project teams, and Marketing and Technology departs to satisfy customer technical requirements and drive next generation products. You can clearly communicate and direct our customers towards successful technical outcomes relating to product functionality. In addition to customer interaction, the AMS Principal Product Engineer will have opportunities to be exposed to, and work with, many Emerson organizations such as the Technology, Marketing, Lifecycle Services and Project Execution groups.

By joining Emerson as a Sr Principal Product Engineer, you will be part of a worldwide department that is providing third level support for customer issues with Emerson’s Asset Management Software (AMS) products, staffing assignments to perform customer projects such as software upgrades or general AMS consultation, and working with Marketing and Technology on next generation products.

Locations: Austin, TX, United States OR Eden Prairie, MN, United States

IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:

• Work directly with customers, Emerson Technical Support offices or representatives, Global Service Center (GSC) front line support engineers and technology development engineers on technical solution to AMS Device applications
• Travel (estimate 0-3 trips/year, typically a week or less per trip) to customer sites or other Emerson locations primarily in North America, potentially worldwide if opportunities arise
• Grow awareness and skills related to the full breadth of Emerson products that interact with the AMS software
• Provide feedback to Technology regarding our end user requirements of AMS Device Manager software based on the investigation of field issues
• Generate close consultative longer relationships with key Emerson customers in order to assist with their AMS Device Manager support needs

WHO YOU ARE:
You step up to technical challenges, seeing them as opportunities. You invite input and share ownership and visibility. You readily adapt personal, interpersonal, and leadership behavior. You creatively problem solve. You adjust communication to fit the audience and the message for customers and Emerson collaborators. You deal comfortably with the uncertainty of change. You identify and seize new opportunities.

FOR THIS ROLE, YOU WILL NEED:

• Bachelors Degree
• 5+ years of relevant experience
• 2+ years of experience working with control systems
• Creative problem solver
• Ability to work directly with the end user to resolve system issues on a running process
• Excellent written and verbal communication skills are essential to support regular interfacing with customers and other departments within Emerson

PREFERRED QUALIFICATIONS THAT SET YOU APART:

• Strong preference for experience in Control Systems
• Desired experience and/or previous knowledge of AMS Device Manager and/or AMS Device Manager peripheral products

OUR OFFER TO YOU:

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. ​

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers. ​

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training​.

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