Engineer, Managed Services (Industrial Data Center)

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility – our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

We are looking for a Systems Technical Support Engineer who will remotely provide support for server and storage equipment located at customer sites. You will report to a Managed Services Supervisor based in USA.

Your Responsibilities:

• You will focus on remote managed services for data centers located in manufacturing facilities. Have technical expertise for computer environments and will bridge the industrial and information technology paradigms
• You will support modifying and maintaining Windows Server Operating Systems, Active Directory and Directory Services, and performance monitoring techniques on server software and hardware.
• You will support many VMware products such as vCenter, ESXi versions 6.x+, HorizonView, vSAN and must have experience managing these environments in a production environment.
• Provide troubleshooting assistance remotely by telephone and email on products to Rockwell Automation field service personnel, distributors, integrators, and customers. Work with other engineers, manage and deal with high pressure situations.
• Investigate and verify reported product problems in software, firmware, hardware and documentation. Document the problem, work with appropriate group to resolve the problem, and follow up with the Rockwell Automation representative or customer when the problem is solved.

The Essentials – You Will Have:

• Bachelor’s degree in engineering, computer science, information technology, computer programming, or similar
• 2 years’ experience as a VMware engineer
• Availability to resolve urgent VMware environment problems outside of business hours
• Technical skills
• Good English reading, writing and verbal communication skills

The Preferred – You Might Also Have:

• VMWare Certified Professional (VCP) preferred.
• Proficiency in VMware associated programs and coding languages, such as Windows Server, MS IIS, SAN/vSAN architectures.
• Knowledge of the fundamentals of VMware solutions and related technologies.
• Programming Language for cloud platforms: Python, Java, JavaScript, Power Shell
• Familiarity with network and SAN switching technologies.
• Work in a round-the-clock, global operation 7 days x 24 hours
• Windows Server Certification 2012/2016/2019/2022+ (MSCE/MSCA/MCITP/MCP)
• Virtual Desktop Infrastructure (VDI) Experience (ACP ThinManager, HorizonView)
• Linux Experience
• Remote Application Publishing (Citrix, RDWeb)
• Understanding of ISA, ANSI, NEMA, NEC and NIST standards.
• Demonstrate Knowledge of Rockwell Automation Products
• Experienced in ANY OF THE FOLLOWING: PLC, SCADA, HMI, EtherNet/IP, especially programming, troubleshooting, design and installation.

We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of Our organization.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.