Inside Sales Engineer / Technician I

The Inside Sales Engineer / Technician will play a critical role in driving our service levels by creating quotes, conducting calls with peers and having the ability to work in a fast-paced environment. The role is critical to the company to generate revenue increase our customer base by performing a seamless customer experience from quote to cash. Requires an interest in the mix of technical, customer service, and sales.

In this Role, Your Responsibilities Will Be:

• Generate and select model numbers based on customer’s specific data or application
• Review quotes for technical conformance as in valid model options, configuration ranges, documentation options, and device compatibility to application. Utilize system tools
• Participate in all aspects of preparing the quotation package and ensure that it is sent to the customer. This includes the technical, commercial, and competitive strategy appropriate for the selling opportunity
• Follow up on sent proposals to increase sales hit rate for specific customers
• Collaborate in order process to ensure the processing of correct product(s) and the availability of all the technical requirements and documentation needed by the factory and or customer
• Maintain a good working knowledge of Emerson quotation tools and pricing policies; is responsible to continually enhance knowledge of Automation Solution products, applications, and industries served
• Provide customer and sales support by email, chat or phone
• Understand and consistently apply Emerson commercial policies and business practices related to quote entry
• Ensure compliance with import/export, contract, and government requirements. Screen orders for compliance with the business unit Terms and Conditions, agreements and standards
• Provide backup and support for internal and external sales personnel/s to maintain good service levels and consulting support to Order Entry Analyst or Order Management when processing an order
• Achieve targets on productivity, service levels, and quality
• levels, and quality
• Perform other duties as required

Who You Are:

You are a motivated, results oriented professional with a technical background. You enjoy connecting with customers, sales teams and peers and you have curiosity to go deeper and understand customer technical requirements. You quickly adapt to systems and different tools and you are able to articulate concerns, ideas and needs.

For This Role, You Will Need:

• Bachelor’s degree or currently studying engineering such as Electrical, mechanical, electromechanical, Chemical, Industrial Chemistry
• Experience: 1 -2 year of sales related customer service experience is preferre
• Language: Portuguese language (Intermediate – Advance) & English (Basic-Intermediate)
• Has an interest in the mix of technical, customer service, and sales
• Willing to work on flexible shift schedule based on business needs
• Work Location: Residing in Costa Rica.

Preferred Qualifications that Set You Apart:

• CRM and Oracle Knowledge
• Solid prioritizing and organizational skills along with being a self-starter
• Solid keyboard skills and a strong proficiency for using Windows & MS Office applications

Our Offer To You:

We offer a competitive benefits package to recognize and support our employees such as private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Asociacion Solidarista, Employee Resource Groups (ERGs), career growth focus and many more.
Commitment with Diversity and Equal Opportunity

Emerson is committed to its core values and believes in respecting DE&I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, regardless of gender identity, race, sexual orientation, disability, age, religion and/or nationality.

At Emerson, we have seven Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness. Our communities are:

• Black Employee Alliance
• Diverse Abilities
• HOPE
• LGTBIQ + Allies CR
• Costa Rica SOMOS
• Mosaic
• Women’s Impact Network

At Emerson, we are passionate about what we do. Our technology and engineering expertise has enabled us to be at the forefront of innovation for over a century. Our commitment to excellence and innovative technologies has positioned us as a leader in the world of automation solutions and engineering.

We believe that our success lies in the strength of our people; what sets Emerson apart is our unwavering dedication to fostering an inclusive and diverse environment. We firmly believe that diversity fuels creativity and innovation, allowing us to address sophisticated challenges with new perspectives. We embrace individuals from all walks of life, valuing their unique backgrounds, experiences, and ideas. When you join our team, you become part of a rich tapestry of talent that propels us forward.

We not only care about our people professionally but also personally. At Emerson, we understand the importance of work-life balance and strive to create an environment where individuals can grow both personally and professionally. We offer a range of development opportunities, mentorship programs, and support networks to ensure that our employees thrive in their careers and find fulfillment beyond the workplace.

Tomorrow Reimagined: