Senior Service Engineer

Job summary:

If you are software engineer, Emerson has an exciting role for you! We are looking for a senior service engineer. This role will work independently and as a part of a team to develop and implement manual and automated control system also responsible for providing support and service to our customers. You will participate in project-wide reviews of requirements, system architecture, and detailed design documents. You will also be responsible for working with global support team.

In this Role, Your Responsibilities Will Be:

• Provide technical solution to Control System’s performance to meet customers’ specific application.

• Control System troubleshooting and Modification at customers’ site.

• Train customers, provide technical instruction and assistance to customer regarding the installation, commissioning, operation, repair and maintenance of Control System.

• Provide feedback to divisions on customers’ experience, division products quality issue and any improvement suggestion.

• Timely submission of service report and solutions provided to the customers.

• Assignment product special list with Process Level for support System & Software solution Thailand and agree with service or special list of AP.

• Interacting heavily with the proposals, engineering and sales team, Work sites include petrochemical plants, refineries, etc.

Who You Are:

You anticipate customer needs and provides services that are beyond customer expectations. You take consistent action to develop new skills. You model collaboration across the organization. You quickly and decisively take action in fast-changing, unpredictable situations.

For This Role, You Will Need:

• Fresh graduate are welcome in the process control industry.
• Relevant experience in the Oil & Gas Industry and petrochemical plants.
• Strong grasp of Control systems and an awareness of local industry trends and competitors.
• Able to articulate the system technical/application offerings and its differentiation.
• Effective work execution.
• Initiative to proactively resolve issues and formulate alternative course of actions. Ability to create opportunities and not limited by constraints
• For effective external and internal communications.
• Ability to identify new business opportunities

Preferred Qualifications that Set You Apart:

• Degree in Instrument, Automation, Control system
• good at presentation and negotiation skills
• Able to work well under pressure
• Good organization and planning skills.
• Basic understanding of networking protocols and concepts
• Capable of describing and documenting overall test strategy
• Excellent written, verbal communication and strong interpersonal skills
• Application of products – DeltaV, DeltaV SIS, AMS DM, AMS MHM, etc.

Our Offer To You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.
Emerson’s compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.