Field Service Engr II

INNOVATE HIGH-PURITY, HIGH-PERFORMANCE CHEMICALS AND MATERIALS

We have an opportunity for a Field Service Engineer II at Honeywell, you will have the opportunity to provide technical support and expertise to our customers. You will be responsible for troubleshooting and resolving technical issues, ensuring the successful implementation of our solutions, and driving customer satisfaction. Your expertise and commitment to excellence will play a crucial role in the success of our field service operations and the growth of our business. You will report directly to our Sr Field Service Engineering Manager. In this role, you will impact the efficiency, productivity, and safety of our customers’ operations by providing exceptional technical support in projects and services.

KEY RESPONSIBILITIES

• Provide technical support and expertise for our solutions in Projects and Services agreements
• Troubleshoot and resolve technical issues for our customers
• Collaborate with cross-functional teams to ensure successful implementation of our solutions
• Conduct training sessions for customers and mentor/ coach field service engineers
• Stay updated with industry trends and advancements, and provide recommendations for improvement
• Work with the Sales team to drive additional orders and technically support the proposals

YOU MUST HAVE

• Bachelor’s degree from an accredited institution in a technical discipline such as technology, engineering or Equivalent work experience
• Minimum of 6 years of proven experience in field service engineering, with a focus on complex technical solutions

• Strong technical knowledge and expertise in one or more of the relevant technologies below:- Honeywell Experion (DCS)/ Safety Manager (ESD) SCADA or other DCS and Safety systems.- Building Access control systems, CCTV and Fire and Gas will be advantageous.
• Excellent problem-solving and troubleshooting skills
• Availability to travel to customers
• Ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders
• Strong customer focus and ability to build and maintain relationships
• Strong leadership, mentoring, negotiation and conflict management skills.
• Continuous learning mindset and willingness to stay updated with industry advancements
• Results-oriented approach and ability to drive projects to successful completion
• Strong problem-solving and analytical abilities
• Broad knowledge of Honeywell products and their applications thereof.
• Honeywell service applications. (Applicable CRM and SAP)

ADDITIONAL INFORMATION

• JOB ID:HRD245133
• Category:Customer Experience
• Location:Taha Hussein St, Cairo Festival City-fifth settlement,,Building A2, Southern, level2,New Cairo,CAIRO,11835,Egypt
• Nonexempt
•

Customer Experience (GLOBAL)