Service Specialist with German

If you are a professional looking for an opportunity to grow, Emerson has an appealing role for you!

Based in Cluj Napoca, this role will assist customers by identifying the best solution for their application, independently creating quotations for customers ensuring requests are handled at a high quality, accurately and on time. You will collaborate with Sales and Operations teams to deliver excellent customer experience throughout all European locations.
If this role is appealing to you and you are eager to join our team, we encourage your application.

In this Role, Your Responsibilities Will Be:

• Analyze customers requests for quote for education proposals, raise and resolve any queries directly with the final customers or the Front Sales Offices.
• Prepare quotations for Education services within the set target.
• Prepare the bill of materials and services in the estimation tool.
• Responsible for the generation of a proposal document (technical and commercial) based on a specific proposal template.
• Take ownership for customer orders received against quotations and verify them for accuracy.
• Enter orders into order processing systems ensuring all data is checked and accurate, and for invoicing customers once orders are complete.
• Liaise with Sales team to advise about the status or possible challenges regarding received quotes and orders.
• Maintain all databases accurate and updated
• Ensure Compliance to Emerson Ethics Policy and to all Corporate / Legal requirements.
• Operate in alignment with Center of Excellence Standards regarding data management and tool usage and each country internal regulations.

Who You Are:
Are you passionate about making an impact and getting involved in exciting new projects? You continuously push yourself to achieve new goals and are not afraid to question the status quo by proposing creative solutions to problems, then this is the perfect place for you!

For This Role, You Will Need:

• 1-3 yrs. Experience in customer support, sales support, technical sales background
• English language upper intermediate (written and spoken)
• German language upper intermediate(written and spoken)
• Computer Literate (MS Office) / Good interpersonal and communication skills
• Highly motivated and very well organized / Working experience within remote teams beneficial.

Preferred Qualifications that set you apart:

Having previous experience in an engineering or technical sales environment will be considered a plus.
Basic knowledge of Industry Processes or Process Control and Instrumentation is an advantage, as well as knowledge and/or experience in using ERP/MRP.
Our Offer To You:

By joining Emerson,you will be working at the heart of our business. This means that the skills and business insight gained can serve as an invaluable foundation toward developing your career within our global organization. We offer plentiful opportunities for advancement and support this through our formal personal development planning process.
Our on-boarding program uses a blended learning approach to get you up and running as quickly as possible. You benefit from Emerson certified trainers with extensive knowledge of our customers, products and applications.

At Emerson, we are committed to fostering a culture whereevery employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

We encourage and support several Employee-led Resources Groups that promote a diverse and inclusive workplace.

Our global Women in Stem initiative gives you the opportunity to connect with local peers that share the same interest, to promote the diversity & inclusion and early STEM education and to benefit from professional development to access leadership opportunities.

Our LGBTQ+A Group empowers our workforce regardless of their gender identity or sexual orientation, and supports the inclusion and professional development of all employees.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.