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Key Areas of Responsibility Include:


·Tax Software & Compliance Tools Including One Source Reporting.

·The One Source Tax Determination Engine attaches to multiple ERPs for sales & use tax determination including use of exemption certificates.

·Responsible for effective relationships with partners, stakeholders, and other teams of the organization, to address technical issues related to the tax engine and reporting.

·Communicating and documenting application’s operation (FAQs, Best practices)

Project Work

·Accountable for working with the business tax department to understand their needs

·Accountable for working with various ERP organizations (SAP, S4 Hana, Oracle, Zuora) to ensure proper setup and configuration.

·Responsible for working with our vendor of the Cloud tax engine solution to design effective solutions to meet the customer needs.

Maintenance & Support Work

oResolve tickets from end users received through our ticketing system

oUnderstand user problems solving those within our control, redirecting tickets to ERP queues or others as needed.

oCoordinate and troubleshoot between teams to solve customer issues.

oWork with our vendor to resolve customer issues including escalations when necessary.

oSupport cloud reporting software.

oEvaluate impacts of new software releases from our vendor Thomson Reuters against existing deployments.


Preferred Qualifications:

·Experience with OneSource Determination (formerly called Sabrix) tax engine from Thomson Reuters or equivalent (ie. Vertex, Taxware, others)

·Experience with OneSource Determination Reporting and Exemption Certification Management Software.

·Proven customer relationship skills.

·Familiarity with various ERP’s such as SAP S4Hana, SAP, Oracle, Zuora.

·Understanding of typical accounts payable (AP) and accounts receivable (AR) processes.

·Experience reading and analyzing XML files.

·Experience performing joins, vlookups and any other intermidate-advanced skills in excel.

·Troubleshooting reporting.

·Experience working with applications & infrastructure including security and networking teams.

·Experience working on agile scrum teams.

·Experience using the Microsoft Suite of Applications (Teams, Microsoft Office, OneDrive, SharePoint, etc).

·Reporting from SQL archived database as necessary.

·Familiarity with file transferring by using FTP client like FileZilla to connect with other FTP servers.


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