Senior Service Engineer

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy
transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to “co-innovate tomorrow”.We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Description

Identify customerrequirements.

Troubleshooting and resolve technical issues related to Yokogawa solutions and 3rd party IT solutionpackages

Provide technical support tocustomers.

Act as functional consultant to customers, SSO Sales and Marketing team, SSO technical and service team. (including helpdesk and solution developers)

Customer requirement clarification, functional testing, system integration testing, compatibility testing and technical support validation Advising on options, risks, costs vs. benefits, and impact on business processes andsystem

Formulating pre-sales strategies, scope analysis, and demonstrations, development of tenders and proposals, and project cost estimates.

Experience

At least five years’ experience as a project / service engineer for implementation and/or maintenance of IT Applications,Infrastructure/Systemsin Cloud or On-premises IT systems.

Experience with structured Enterprise Architecture practices, hybrid cloud deployments, and on-premises to cloud migrationdeployments.

Experience with assessment, development, implementation, optimization, and documentation within SaaS, IaaS, PaaS, and other Cloud Environments.

At least two years of working experience in Singapore practicing IT Service Management (ITSM) framework such as ITIL as L1 orL2.

Experience with the following will beadvantageous:

Intrusion Detection / IntrusionProtection

ComputerForensic

Cyber ThreatIntelligence

Security IncidentResponse

Education

Diploma or Degree in computer science, computer engineering, information technology orequivalent.

Knowledge/ProfessionalSkills

ITIL v4 certified orequivalent.

Microsoft Certified Azure Security Engineer Associate or equivalentcertification.

Project Management related certifications such as Certified Associate in Project Management (CAPM) or CITPM (Associate) wouldbeadvantageous.

Technical knowledge or skillsrequired:

Knowledge and understanding of key differences between most popular cloud provider solutions and cloud orchestration tools.(e.g.Azure, AWS, Kubernetes,etc)

Knowledge in Industrial Automation, Control and Instrumentation will be good tohave.

Personal Attributes

Meticulous.

Good in communication. (written andspoken)

Good presentationskills.

Strong customer service and interpersonalskills.

Strong analyticalskills.

Ability to work independently at the same time be a team player in a dynamic workingenvironment.

Willingness to adapt to changingrequirements.

Willingness to travel aroundSingapore

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusiveculture. Wewill actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomicstatus. Wewill not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa
about our Employee Referral process!