Field Service Engr II

JOIN A TEAM RECOGNIZED FOR LEADERSHIP, INNOVATION AND DIVERSITY

Description

· Engineer should have minimum 5-8 years of experience working on DCS/PLC/Scada system

· Engineer is expected to carry out preventive maintenance / corrective / emergency maintenance visits at customer sites on DCS/PLC/SCADA systems

· Preventive Maintenance –Backup, Modification, Report Submission, Supervision of system Cleaning of existing running system.

· Corrective Maintenance – Restoring the system from any faults in the system

· Shutdown Maintenance

· Possess fluent oral & written communications skills

· PC troubleshooting and Networking

· Documentation – 40 % documentation is involved

· Knowledge of DCS and PLC with a hands-on experience.

· Matured skills in independent troubleshooting / problem resolution on these platforms.

· Understand customer needs & extend Service Support at site / remote for prompt issue closure ensuring adherence to Honeywell Process and Quality matrices.

· Build, Develop & Sustain Customer relationships with effective Customer management.

· Should be able to plan site visits as per agreed SLAs with customer.

· Required travel 70% to 80% of the time anywhere in Maharashtra

· Be available 24×7 for support during exigencies.

· Candidate will have to keep himself technically updated by completing the assigned trainings.

· The candidate will need to Build, Develop & Sustain Customer relationships with effective Customer management.

· The job will involve Executing Service projects and migrations and will demand long stay at customer sites.

· Execute Service projects and migrations

· Identify prospects, conduct pre-sales site assessment, and develop them into firm leads.

· Constantly probe opportunities for migrations, add-ons & work seamlessly with customers to reduce their pain areas by pitching-in the right solution

· ISO, HSE, commercial guidelines and all Honeywell Process compliance is must.

· Be a single point contact for all customer needs for designated customers.

· Added advantage if knowledge of Honeywell System

· Must be willing to serve and be deputed as Site Support Specialist (Resident support Engineer) 24×7, 365 days.

· Ready to work on ONGC Platforms (Offshore) for upto 45 Days per visit on rotation basis

· Ready to work on other western region sites (Maharashtra, MP etc) as a ‘Service Engineer’ when not as Site Support Specialist (Resident Support Engineer).

· Office Process should be followed timely and accurately.

· Politeness and good communication skills are required during interactions.

· Leave process and frequency should be followed as per the standard regional process.

EDUCATION

B.E./B.tech (Electronics/ Instrumentation & Control)

WE VALUE

• Previous industry experience
• Previous technical/installation experience
• Previous customer service experience
• Good written and oral communication
• Advanced Degree
• Good presentation skills

ADDITIONAL INFORMATION

• JOB ID:HRD241659
• Category:Customer Experience
• Location:Floor No : 7 , Jogeshwari, Vikhroli Link Road,Mumbai,MAHARASHTRA,400072,India
• Nonexempt
•

Engineering (GLOBAL)