Customer Service Associate (Industrial & Manufacturing)

If you are an energeticCustomer Service Professionallooking for an opportunity to grow, Emerson has an exciting opportunity for you! Based in Gonzales, LA, you will be responsible for facilitating and coordinating of all service projects and ensure customer satisfaction from request of quotation to delivery by being involved in each step of the process from start to finish.

IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:

• Be responsible for parts order execution and entry including price review, delivery, release and work scope/planning activities
• Works closely with operations team on scheduling of work and ensuring material sourcing plans support customer promise dates
• Transacts basic buying and planning responsibilities using AXIOM and Oracle systems
• Ability to facilitate technical question and answers between customers, Emerson engineering resources and other stakeholders
• Communicate with the sales channel and service center team while simultaneously ensuring that expectations and commitments are met consistently and within acceptable time frames
• Source, procure and expedite parts and materials needed and forecast needs for peak periods
• Enter orders accurately and efficiently into database systems for tracking, inventory, history, etc.
• Issue Purchase Orders and Work Orders while properly adhering to policy guidelines
• Negotiate with vendors and suppliers to assure the best price for required delivery and research/develop sources and alternatives when vital
• Remain up to date on all progress of service projects and negotiate delivery prior to order entry and advising sales channels/customer of delays
• Adhere to all safety, quality, company rules and regulations and participate in Safety, Quality and Activities Committees
• Be responsible for personal safety and fellow team member safety while maintaining excellent housekeeping standards

WHO YOU ARE:

You build and deliver solutions that meet customer expectations, effectively communicate in various settings, and stayed productive and aligned with your goals. You align words and actions to model reliability. You understand the importance and interdependence of internal customer relationships. You stay aligned with your goals and stay productive.

FOR THIS ROLE, YOU WILL NEED:

• High School Graduate/GED
• Excellent written and verbal communication skills
• Strong customer service, time management, problem solving, organizational, interpersonal and multi-tasking abilities
• Technically savvy with MS Office Suite (Word, Excel, PowerPoint, Access, etc.)
• Legal authorization to work in the United States

PREFERRED QUALIFICATIONS THAT SET YOU APART:

• Associate’s or Bachelor’s Degree in a related field
• Prior experience with process controls, technical, industrial, mechanical, manufacturing or related industries
• Experience with a Relational Database Management System (such as Oracle)

OUR OFFER TO YOU:

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about ourCulture & Valuesand aboutDiversity, Equity, & Inclusion at Emerson.

Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.

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