Field Service Representative – ATS Travel Team-U.S.

JOB DESCRIPTION

This is a traveling position where you will be expected to travel two weeks away from home on a regular basis throughout the US. This will be done on a rotation of two week away and one week at home where you will handle minor administrative duties and training. While away you will perform the duties of an FSR at customer locations as described below.

A Field Service Representative (FSR) is responsible for providing preventative maintenance and repair services on ASCO equipment located at the customer’s establishment. The FSR is required to have a basic understanding of mechanical and electrical systems and components, as well as, a fundamental understanding of the tools and processes required to complete system maintenance and repair activities.

Field Service Representatives are responsible for delivering high quality service and customer satisfaction, as well as, working well with the team and providing support/coverage as per business needs.

Maintenance and repair of Automatic Transfer Switches (ATS):

• Demonstrate basic ATS knowledge, understanding of the sequence of operation and elementary diagram
• Demonstrate an understanding of a one line diagram
• Demonstrate the ability to independently perform startup on all ASCO ATS models, excluding closed transition, soft load, and medium voltage (MV).
• Demonstrate the ability to connect and communicate with a laptop to download control panel settings and upload firmware upgrades
• Report to jobsite under the instruction of an experienced Field Service Representative to receive on the job training for ATS maintenance, ATS troubleshooting and repair, and ATS startups

Service Administration and Reporting:

• Demonstrate the ability learn applicable business systems, complete all administrative responsibilities, and meet established deadlines. This includes but is not limited to,
• Service orders – enter all pertinent job information (e.g., customer, time, actions taken, expenses)
• Business expense and receipt submittal for approval and processing
• Vehicle mileage reports
• Timesheet submission in an accurate and timely manner for approval
• Maintain and perform the annual inventory review accurately and identify replacement parts
• Satisfactory completion of internal safety audit
• Execute installation, maintenance and repair on customer installed base, in a specific delimited know-how.
• Identify new opportunities while attending customer sites to promote Services growth.
• Determine when products should be upgraded or replaced

What qualifications will make you successful for this role?

• Ability to read and interpret electrical schematic drawings
• Ability to read and understand electrical one-line diagrams
• Ability to use appropriate test equipment to troubleshoot and diagnose problems with Automatic Transfer Switches
• Strong written and verbal communication skills are required to communicate in an effective and professional manner with internal and external clients
• Ability to work independently without close supervision
• Possess and maintain a valid driver’s license
• Must be willing and able to work nights, weekends, and holidays, as needed to meet customer requirements.
• Ability and willingness to review emails/answer calls periodically on the weekend
• Travel is required. Willingness to travel outside of assigned territory, including overnight stays, as necessary to meet customer requirements
• Adhere to the Field Operations Employee Handbook, the Field Safety Manual, and the Fleet Vehicle Policy
• Adhere to ASCO’s professional dress code thereby representing ASCO Services appropriately
• Arrive promptly at workplace and customer sites
• Job related military service (e.g., Naval Nuclear Electricians Mate or Air Force Power Production Technician) Technical School Certification or directly related field experience with Automatic Transfer Switches, Power Control Systems, or other low and medium voltage power applications

What we have for you:

You’ll feel the warm welcome at Schneider Electric with a unique, team-focused orientation and 2 weeks of in-person training in our brand-new state-of-the-art training facility in Dallas, TX with all expenses paid. Upon return form your on-site visit, you’ll continue with online training and will be paired with a local area mentor to receive on-the-job training and continue your onboarding journey with us.

Hear from one of our Field Service Representatives who loves her job and working with her customers!https://www.youtube.com/watch?v=CAKJVzjVMTA

Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more. Learn more about working with us:
http://se.com/us/careers

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusionhere
and our DEI Policyhere

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charterhere

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.