Advanced Software Engineer

Honeywell is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions. Moving at the speed of software, we are creating, innovating, and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell.

Provide reliable Cloud software technical assistance to internal and external customers. You will provide professional coverage of Software Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will ensure proper onboarding and recording of all activities and communication. You will address systemic coordination of issues.

Key Responsibilities

• Facilitate issue identification and analysis
• Track, investigate and resolve Cloud software technical issues
• Responding promptly to customer inquiries
• Work within a team of dedicated global software technical support resources focused on delivering customer satisfaction excellence
• Build relationships with both internal and external customers
• Ensure that each customer’s experience meets the high standard of Cloud Software Technical Support professionals
• Collaborate with teams to manage and drive timely & satisfactory customer case resolution
• Test and verify products & new features
• Ensure offerings follow the RMP processes and gating criteria, support onboarding and coordination with the various Ops teams
• Able to set priorities and remain flexible in a changing environment
• Acts with a sense of urgency, a bias for action and speed

You Must Have

• Bachelor’s degree: Computer Science, Engineering, or related field
• 5+ years of Experience working withCloud software technical customer support
• Microsoft Azure fundamental certification
• Advanced proficiency in MS SQL Server and PostgreSQL
• Hands on experience with Niagara Workbench
• Sustainable building gateway and device management monitoring
• Knowledge and experience in MS Windows based environment, MS Windows networking
• Knowledge of Containers and scripting languages
• Knowledge on HVAC systems

Additional Qualifications we value

• Knowledge of Azure IOT
• Working knowledge on the Zendesk, JIRA, Confluence tools
• Excellent written and verbal communication skills
• Strong interpersonal skills
• Strong continuous improvement mindset, strong leadership impact
• Has a positive and professional work attitude

Additional Information

·Category:
Software Technical Customer Support

·Location: Hyderabad, IN

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ADDITIONAL INFORMATION

• JOB ID:HRD242655
• Category:Engineering
• Location:House No. 8-2-418, Road No.7, Banjara Hills,Hyderabad,TELANGANA STATE,500034,India
• Exempt
•