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Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility – our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a ServiceNow Architect you will lead and oversee the technical aspects of the ServiceNow platform. Rockwell Automation is creating a new center of excellence for ServiceNow and this architect role will oversee the technical architecture design, create and maintain development standards, and work closely with ServiceNow to understand the ServiceNow roadmap and incorporate it into Rockwell’s ITSM maturity model.

Responsibilities:

• Work closely with the ServiceNow support team to be aware of incidents and requests in order to provide level 3 support and engage ServiceNow vendor support for complex issues
• Lead the end to end upgrade process
• Designs, defines and implements complex ServiceNow requirements for customers and/or prepares studies and analyzes existing systems
• Determines ServiceNow specifications, input/output processes and working parameters for hardware/software compatibility including asset discovery
• Coordinates design of subsystems and all integration to/from ServiceNow
• Responsible for the ServiceNow architecture; developing and maintaining system integration governance
• Serve as the technical engineer for any new functionality to be implemented in the system
• Own the ServiceNow development capability; create and implement automation capabilities within the ServiceNow platform and support team
• Identify and pursue opportunities for automation within incidents and the service catalog
• Work with various stakeholders including business stakeholders, capability teams and leadership to remove barriers, minimize business disruptions, seamlessly fulfill requested services, and promote a delightful customer experience
• Consult and train IT teams as a ServiceNow ambassador to broaden the understanding of the service lifecycle with a key focus technical governance
• Perform other duties as assigned.

Requirements:

• Bachelors degree in Computer Science, MIS, Information Technology, or related field OR certification or equivalent experience in the following:ServiceNow System Administration or DeveloperApplication Specialist or Architect
• 7+ years experience in supporting ServiceNow ITSM through administration, configuration, development and upgrades
• 2 + years architecture experience preferably in a large multinational corporation
• Strong knowledge of ServiceNow software development methodology
• Experience with ebonding to the ServiceNow platform
• Experience with integrations (SOAP, REST, and JSON)
• Knowledge of XML, Java, JavaScript, HTML or possess scripting capabilities
• ITIL Foundations V3 or V4 Certification
• Ability to work well with a remote team
• Experience working across multiple vendors and managed service providers

Experience/Skills Desired:

• Lean IT Six-Sigma Certifications
• Experience with Agile SAFE Methodology
• Demonstrated success in continual service improvement (ITIL CSI Certification a plus)
• Data analytics

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