Senior UPS Field Service Engineer

JOB DESCRIPTION

At Schneider, we believe access to energy and digital is a basic human right. We empower all to make the most of their energy and resources, ensuring Life Is On everywhere, for everyone, at every moment.

We provide energy and automation digital solutions for efficiency and sustainability. We combine world-leading energy technologies, real-time automation, software and services into integrated solutions for Homes, Buildings, Data Centers, Infrastructure and Industries.

We are committed to unleash the infinite possibilities of an open, global, innovative community that is passionate about our Meaningful Purpose, Inclusive and Empowered values.

https://www.se.com/ie/en/

Schneider Electrichas a great opportunity for the right person to join our Ireland team as a

Snr FSR- Secure Power.

Your Key Responsibilities:

• Embedding Safety as our No.1 priority by leading the team’s adherence to HSE policies and processes, ensuring requirements are always met by engineers, including completion RAMS, use of PPE, Near Misses reporting and presentation of HSE Toolbox talks. Carry out HSE audits on customer sites, recording results and reporting the same to the customerand H&S team.
• Provide outstanding Customer service.
• Assist Schneider Electric FSR’s with site visits, evaluating technical and professional performance.
• Support the on-call FSR with technical assistance and escalate to Technical Support were necessary, including OOH.
• Assist Schneider Electric Service Partners with site visits, evaluating technical and professional performance.
• Encourage and promote the good H&S practices within team and use of reporting tools.
• Distribute Field Service bulletins and support SE FSRs’ and Partner FSRs’ with their implementation.

• Assist Schneider Electric back office in Spare Part identification and allocation
• Assist Schneider Electric back office with Customer Incident Reports report process and FSB rollout
• Develop Risk Assessments / Method Statements and advise team members on preparation of RAMS documents
• Possess high level of troubleshooting skill set to be able to diagnosis equipment faults using drawings, service documents and software tools
• Perform audits of customer’s electrical systems and equipment, including but not limited to, specifications, reporting and quality requirements
• Take part in Client Site visits and meetings to assist with technical and operational issues and advise on recommendations. Therefore, increasing revenue pull through from customers and improving customer satisfaction
• Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs
• Cyber security champion
• Advise customers on best practice, new services and upgrade opportunities.
• You will have the chance to work with the sales teams by proactively identify sales opportunities and submit them the relevant sales specialist.

About you:

• Qualified to degree level in relevant discipline (Engineering or other technical subject) /an electrical trade qualification orequivalent work experience.
• Be able to demonstrate related Field service work experience and a strong track record in Customer Service and Support.
• Be able to build a good customer relationship and a strong collaboration with team of engineers and back-office support.
• Due to the nature of the role relevant experience with critical systems infrastructure equipment i.e. electrical switchgear, UPS systems, electrical distribution, would be necessary
• Ability to follow organisations guidelines and procedures to develop and support FSR team.
• The ability to own and follow through on commitments to completion.
• Fluency in English (written and verbal) is a must.
• Hold a Driving License.

We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We’re looking for people with a passion for success — on the job and beyond.

Our offer to you:

• You can look forward to growing your career in a dynamic workplace with significant personal responsibility and attractive development opportunities.
• Flexible working models to ensure a balance of family and working life.
• Optimal support on your career path through regular training opportunities
• A dynamic and personal atmosphere, working with a global energised team.
• A company culture that encourages performance and cooperation
• An attractive compensation package including the comprehensive fringe benefits expected of an international company.

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it’s an integral part of our history, culture and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company’s future.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusionhere
and our DEI Policyhere

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charterhere

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.