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JOB DESCRIPTION

What will you do?

You will be providing highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnosis, troubleshooting, service, and repair of complex equipment and systems. You will also check out and approve operational quality of system equipment.

You will instruct customers in the operation and maintenance of their systems. You will serve as the company liaison with customer on administrative and technical matters for assigned projects. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.

• Manage Customer contracts by performing preventative maintenance visits, documenting / delivering reports and provide on-site remedial support.
• Ensure that the customer’s system is updated to the latest software, quick fixes, and hardware.
• Prepare upgrade plans for the customer’s systems.
• Provide field Beta testing in region and provides feedback as required.
• Follow all technical procedures and tools for Global Service.
• Provide technical review of orders for clients and any other proposals that are requested to perform.
• Analyze technical risk of expansion projects and upgrades.
• Identify deficiencies in products and procedures which affect customer satisfaction, recommending solutions/workarounds.
• Provide technical assistance to meet required company objectives of quality and customer satisfaction.
• Attend technical training that includes systems and instruments, as well as application, process control, communication, and safety.
• Provide data as requested for any reports to assist management in decisions pertaining to customer satisfaction, sales marketing, engineering, quality control, support, and employee satisfaction.
• Support Sales as required and directed by Regional Service Manager to secure orders and service agreements.
• Understand and enforce Schneider Electric Process Automation contractual obligations on major projects and ensure customer satisfaction.
• Handles overall technical responsibilities for one or more projects, including project specification, functionality, testing and commissioning.
• Perform system testing, factory acceptance testing (FAT) and develop test documents.
• Document preparation and obtain customer’s approval per document specification and schedule
• Coordinate with factory for product related issues and resolve.
• Respond to field technical questions and inquiries from customers in a timely manner.
• Refer customer requests to company specialists (consultants) as required.
• Assist sales personnel with resolution of customer responses.
• Attend bid review meetings as required by sales staff and management.
• Site start up and commissioning systems.
• Work in a team environment in leadership position (mentorother employees when requested)as well as a contributing member.
• Work with GCS (Global Support Center) team as required.

What qualifications will make you successful for this role?

• Degree in Engineering or diploma in Engineering Technology or other related disciplines such asComputer Science or Process Control.
• 5 + years of related experience, including industry knowledge
• 3 + years’ experience with Foxboro
• Experience with HMI software, PLC’s, DCS system and field instrumentation.
• Experience with Triconex, Modicon and Wonderware systems (asset)
• Collaboration and communication skills
• Ability to travel over 60% in the local area.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us.

Why us?

At Schneider Electric we’re committed to creating a workplace that gives you not just a job but ameaningfulpurposein joining our mission tobring energy and efficiency to enable life, progress and sustainability for all.

We believe inempoweringour team members to reach their full potential, fostering a sense of ownership in their work.

We embraceinclusionas a fundamental value, ensuring that every voice is heard and valued.We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.

If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.

Discover yourMeaningful, InclusiveandEmpoweredcareerat Schneider Electric.

€34.2bn global revenue
+12% organic growth
135 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled

Schneider Electric aspiresto be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate and we ‘embrace different’ as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusionhere
and our DEI Policyhere

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion,color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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