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About Civica

Civica is a 501(c)(4) social welfare organization established in 2018 by health systems and philanthropies to reduce chronic generic drug shortages and related high prices in the United States. Civica is led by an experienced team of healthcare and pharmaceutical industry leaders.

Today, more than 55 health systems have joined Civica. They represent over 1,500 hospitals and one-third of all U.S. hospital beds. Civica has also begun to supply the U.S. Department of Veteran’s Affairs, the U.S. Department of Defense and the U.S. Strategic National Stockpile of essential medicines.

Civica recently announced plans to expand its mission, via a unit called CivicaScript, to into the outpatient pharmacy space and to manufacture and distribute insulins that, once approved, will be available to people with diabetes at significantly lower prices than insulins currently on the market. The availability of Civica’s affordable insulins, beginning in 2024, will benefit people with diabetes who have been forced to choose between life sustaining medicines and living expenses, particularly those uninsured or underinsured who often pay the most out of pocket for their medications.

Civica’s mission is to ensure that quality generic medications are accessible and affordable to everyone. Since established, the #1 Policy for the Civica team has been “Do What Is in the Best Interest of Patients.” Civica’s manufacturing facility in Petersburg, Virginia, is the future home of affordable insulin and essential sterile injectable medicines. The facility is currently in late-stage construction and hiring for the site is well-underway.

To find out more about how Civica’s innovative model is directly impacting patient care, clickhereto read a summary from the New England Journal of Medicine. (

To learn more about Civica’s plans to bring affordable insulin to Americans living with diabetes, clickhereto read an article in BioSpace.


Position Summary

This position will play a crucial role in improving the efficiency, productivity, and overall performance of the Petersburg, VA site. The Operational Excellence Program Manager is responsible for developing, leading, and implementing strategies to enhance the organization’s operational processes, improve quality, reduce costs, and drive overall performance improvement.

Essential Duties and Responsibilities

• Develop an Operational Excellence strategy for Civica Petersburg, VA site and assure alignment with Civica Values.
• Apply Lean and Six Sigma principles and methodologies to eliminate defects, streamline operations, and drive continuous improvement.
• Design and implement a tiered meeting structure and performance management boards.
• Support the development of Operational Excellence capabilities at the site by providing guidance, training, and coaching of Operational Excellence methodologies.
• Lead the development and implementation of site KPI’s and analytics. Use data analysis and metrics to assess process performance, identify opportunities for improvement, and make data-driven decisions.
• Manage Operational Excellence projects through the application of Lean manufacturing strategies and methodologies to improve production efficiency, reduce waste, and increase quality.
• Lead root cause analysis sessions.
• Develop training and education strategies and tools to ensure Lean and Six Sigma expertise.
• Coach and mentor Lean Six Sigma practitioners in developing improvement strategies and using the Lean Six Sigma tools in-line with problem complexity.
• Promote a culture of continuous improvement throughout the site, fostering innovation and best practices.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• A minimum of 7 years of relevant industry experience including demonstrated experience in creating Operational Excellence strategies and implementing Six Sigma and Lean programs across a manufacturing site.
• Minimum of Bachelor’s degree from a fully accredited institution.
• Certification in Lean and Six Sigma, or other related methodologies. Black Belt certification is preferred.
• Experience working in regulated environments. Preferred experience in cGMP environments that meet FDA, ICH guidelines, local regulations, and industry best practices.
• Prior experience coaching for transformational change in the area of Operational Excellence and Lean improvements.
• Demonstrated ability to work in a fast-paced team environment, meet deadlines, and prioritize work. Start-up experience preferred.
• Excellent oral and written communication skills, including presentations.
• Advanced computer skills with working knowledge of MS Project, Office, Word, Excel, PowerPoint, Etc.

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