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FIELD SERVICE ENGINEER / ASSOCIATE FIELD SERVICE ENGINEER

TAKE YOUR NEXT CAREER STEP AT ABB WITH A GLOBAL TEAM THAT IS ENERGIZING THE TRANSFORMATION OF SOCIETY AND INDUSTRY TO ACHIEVE A MORE PRODUCTIVE, SUSTAINABLE FUTURE. AT ABB, WE HAVE THE CLEAR GOAL OF DRIVING DIVERSITY AND INCLUSION ACROSS ALL DIMENSIONS: GENDER, LGBTQ+, ABILITIES, ETHNICITY AND GENERATIONS. TOGETHER, WE ARE EMBARKING ON A JOURNEY WHERE EACH AND EVERY ONE OF US, INDIVIDUALLY AND COLLECTIVELY, WELCOMES AND CELEBRATES INDIVIDUAL DIFFERENCES.

You will be working as Field Service Engineer / Associate Field Service Engineer and will be part of Process Automation Business Area for Energy Industries division based in Bangalore, India. In this role you will be reporting to Senior Engineering Manager and will be responsible for executing service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Delivering quality customer service to satisfy customers.

YOUR RESPONSIBILITIES

• Performing medium to high complex service tasks including programming, testing, installation and commissioning of Automaton system (DCS/ PLC) for Process Industry, engineering of Automation system and field instruments, performing preventive, predictive, breakdown maintenance, troubleshooting and problem resolution on ABB Automation system used in Process and Industrial plants
• Ensuring customer satisfaction by executing service work according to customer order and expectation. Taking the ownership and ensuring customer queries or system related issues are resolved on time. Developing and maintaining a good relationship with customers through professional approach and understanding their needs
• Identifying new sales opportunities, supporting customer in defining requirements for system upkeep, including spare parts, software, upgrades and optimization. Keeping updated on developments in technology, product and ensuring high level of awareness on ABB solutions portfolio
• Ensuring that HSE practices are of high standard, working to eliminate unsafe practices, incidents, being aware, adhering to the safety procedures and requirements at work locations
• Preparing and maintaining maintenance check list and activity list. Preparing documents and procedures for system maintenance, standard operating procedures, backup and recovery procedures
• Troubleshooting Equipment or Process failures, requesting proactive corrective actions and making recommendations to avoid repeating the problem in the future and troubleshooting hardware and software problems with the help of his own experience, system documentation and through collaboration with other colleagues

YOUR BACKGROUND

• Diploma or B E in Electronics, Instrumentation or Electrical Engineering
• Minimum 5 to 9 years of work experience in Industrial Automation in Oil and Gas, Power or Process Industry
• Experience in Programming, testing, maintenance, troubleshooting and commissioning in DCS or PLC systems is required, with onsite work experience
• Experience in any of ABB automation platforms of System 800xA, Symphony, Advant (AC450, AC460) or freelance is preferable

MORE ABOUT US

ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning Work model: on site #LI-onsite

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