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Challenging. Meaningful. Life-changing. Those arent words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. Youll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more:

Position Summary

The Associate Director, Investigations, leads a team of investigators who perform root cause deviations within the Quality Management System. The Associate Director will champion continuous improvement activities to exceed investigation site metrics and reduce manufacturing defects. They will also make improvements to the processes for investigations, corrective and preventative actions, and product complaints. The Associate Director reports to the Sr. Director of site Manufacturing Sciences and Technology.

Responsibilities include, but are not limited to, the following:

• Provides oversight of lead investigators
• In partnership with Quality Assurance executes the investigations, CAPA, and product complaints programs.
• Establishes and reports metrics for investigations and CAPAs. In collaboration with Quality Assurance, Provide oversight of Investigations/CAPA management and tracking to ensure timely and compliant closure
• Establish and maintain lead investigators certification training program
• Performs review and approval of site and department SOPs.
• Ensure safe and compliant cGMP operations and maintains permanent inspection readiness. Actively supports regulatory inspections.
• Interact with other teams including Process Engineering and Manufacturing Support, Engineering and Facilities, Manufacturing Operations, Quality Assurance, and Quality Control
• Stay current with industry trends and BMS standards and participate in best practice forums consistent with function responsibilities.


• Hires, integrates and develops high quality talent, capable of delivering against the department goals and objectives
• Defines and enforces performance measures, provides developmental feedback and coaching
• Create an environment of teamwork, open communication, and a sense of urgency which enhances unit performance and integration across site departments
• Support organizational strategic goals and objectives that are linked to the overall company strategy
• Champion continuous improvement, problem solving, and incident prevention initiatives
• Drive strong collaboration within the Devens Cell Therapy Manufacturing plant and across the network
• Deliver business results through timely and quality decision making and advice


Qualifications and Education Requirements:

• Experience in leading investigations, performing root cause analysis and identifying corrective and preventative actions
• Experience in building and growing an organization into a high performing team
• Excellent verbal/written communication skills and ability to influence at all levels
• Ability to think strategically and to translate strategy into actions
• Ability to prioritize and provide clear direction to team members in a highly dynamic environment
• Experience with Operational Excellence and Lean Manufacturing is a plus.
• Proficient in cGMPs and multi-national biopharmaceutical/cell therapy regulations
• Experience in cell therapy, biologics, or vaccine manufacturing support, tech transfer, and validation is required.
• Knowledge of science generally attained through studies resulting in a B.S. in science, engineering, biochemistry or related discipline, or its equivalent is required
• A minimum of 10 years of experience in biopharmaceutical operations with 4+ years of prior management experience


Position may require working in Clean-Room manufacturing environment approximately 15% of the time. Remainder of work is performed in an office environment.

This job description is intended to describe the general nature and level of work being performed by the person assigned to this position. The primary duties and responsibilities are intended to describe those functions that are essential to the performance of this job.

This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. There are other duties and responsibilities that are considered incidental or secondary to the overall purpose of this job. Employees holding this position will be required to perform any other job-related duties as requested by management.

Bristol-Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives.



If you come across a role that intrigues you but doesnt perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as Transforming patients lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

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