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INNOVATE TO SOLVE THE WORLD’S MOST IMPORTANT CHALLENGES

The future is what you make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

Honeywell Process Solutionsis a pioneer in automation control, instrumentation and services for the oil and gas; refining; energy; pulp and paper; industrial power generation; chemicals and petrochemicals; biofuels; life sciences; and metals, minerals, and mining industries. A leader in digitization, Honeywell delivers software and services that help customers overcome competitive pressures and uncertain market conditions to achieve game-changing business outcomes. Honeywell’s comprehensive portfolio in process control, monitoring, and safety systems and instrumentation provides optimized operations and maintenance efficiencies to meet diverse automation needs.

The primary purpose of this role is to deliver superior customer satisfaction with the Honeywell Process Solutions Technical Support response, communication, and resolution of customer cases for the Honeywell Process Solutions System and Infrastructure line of business. The GTAC Engineer works in a global team, providing support for a defined set of Process Control and Honeywell Distributed Control Systems (DCS) products/technologies. Works closely with peer colleagues globally to solve technical problem.

KEY RESPONSIBILITIES

• Ability to deliver remote support & services remotely and effectively.
• Provide advanced remote support to Honeywell DCS systems (TotalPlant Solution (TPS) and Experion PKS)
• Keep technically current with the broad Honeywell Process Solutions DCS product/systems portfolio, while maintaining expert knowledge on the Experion PKS Client/Servers product line.
• Report to regional stakeholders.
• Proactively manage and respond to customer questions, issues, and input accurately and within Service Level Agreement timing.
• Comply with all GSM processes for documentation and customer communication.
• Maintain strong case documentation and follow-up to ensure that technical recommendations effectively resolve customer issues.
• Maintain proactive and timely communications, providing frequent and informative customer updates
• Support Honeywell affiliates by participating in meetings with customers.
• Ability to execute GTAC (Global Technical Assistance Center) and other standard audit checklists.
• Respond to high volume of customer inquiries in an efficient and accurate manner, meeting or exceeding the published SLA (Service Level Agreement) for Response and Resolution.
• Actively share knowledge and new findings with other team members through the periodic creation of knowledge articles.
• Ability to support through the follow-the-sun approach within the Global TAC organization or After-Hours Emergency Support.
• Ability to work and communicate directly with Honeywell Developers to resolve a customer issue.
• Ability to detect and report Product Defects on the products supported in his current discipline.

#LI-REMOTE

YOU MUST HAVE

• Bachelor’s degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics
• Experience with Honeywell Process Control systems i.e. Experion PKS; TotalPlant Solution (TPS) system, TotalPlant Network (TPN) product family and architecture

WE VALUE

• Engineering degree in Electronics, Electrical, Chemical, Instrumentation or Process Technologies
• Experience with Honeywell Process Control systems, with specific troubleshooting experience in some of the following products: LCN, ELCN, UCN, EUCN, HG, EHG, EPLCG, AM, EAM, APP/EAPP, ESVT, US/GUS/EST, PM/APM/HPM/EHPM/ EHPMx/C300PM, NIM/ENIM/ENB, EHB, UEA, HM, ELCN HM, TCMI

ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

ADDITIONAL INFORMATION

• JOB ID:HRD231142
• Category:Engineering
• Location:United States
• Exempt

Engineering (EMEA)
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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